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Business Profile

Eyeglass Suppliers

Great Glasses

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Eyeglass Suppliers.

Complaints

This profile includes complaints for Great Glasses's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Great Glasses has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Great Glasses

      1 45695 Hocking Ave, Chilliwack, BC V2P 6Z6

    • Great Glasses

      1754 W Broadway Vancouver, BC V6J 1Y1

    • Great Glasses

      18 20691 Lougheed Hwy Maple Ridge, BC V2X 2P9

    • Great Glasses

      C101 20159 88 Ave Langley, BC V1M 0A4

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:03/05/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transaction: January-April 29, 2023
      Great Glasses ***** ******** ***** **** *********** ** ***** *** **** 
      I went to Great Glasses with the hope of obtaining new glasses with updated prescription.

      Each time I picked up my glasses (5 times in total) they were not correct. I could no read, or see distance.
      I have prisms in my glasses, and they are not put in correctly, I can not see clearly and every will be distorted.

      Unfortunately my first prescription was totally wrong, and Great Glasses agreed to fix them if I got a new prescription from another optometrist.

      I took my new prescription back to Great Glasses and they tried to give me new lens. However, when I picked them up I could not read or see distance with those.

      It was suggested by a staff member I see Bruce the owner but instead Gage his son came to help. Gage gave a lengthy reason why he would not refund my money. He decided he would change my prescription because he thought the second professional optometrist wrote a wrong prescription as well.

      When I picked up those glasses, the distortion was so bad I was completely dizzy. Gage accused me of have diseased eyes.

      I suggested maybe his technicians didn't know how to put in prisms in my lenses. Gage just kept blaming me
      his company had to keep fixing the distorted lenses; it was always my fault.

      I then asked to see his father who started the company in the 80's, and Gage said he was out of the country.

      Again Gage tried to change my prescription and after much frustration on both our parts, I requested that he use my original prescription from the glasses I came in with in January. I asked this because Gage was not interested in giving me a refund no matter what, and I didn't want to be stuck with glasses I had no use for.
      I picked up those 2 weeks later and I still can not use any of those glasses because the everything once again is distorted.
      I have been wearing progressive lens with prisms since 2001, I have never had a problem!!

    Great Glasses is NOT a BBB Accredited Business.

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