Complaints

This profile includes complaints for Hardus Plumbing & Heating Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Hardus Plumbing & Heating Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Hardus Plumbing & Heating Inc.

  45216 Deans Ave Chilliwack, BC V2P 7B1

• 

  Hardus Plumbing & Heating Inc.

  45965 Alexander Ave Chilliwack, BC V2P 1L6

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:24/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hardus plumbing went into my suite @ unit*** **** ****** **** to do an upgrade on the radiant baseboard heating system in February ,2023. The 2 plumbers added a bleeder to the master bedroom portion of the heating system. I noticed a leak on February 24,2023 and promptly re-ported it, this being a vacant rental suite, Hardus Plumbing had an arrangement with the onsite caretaker to have her give them access to the suite. I went back on March 3,2023 and the bleeder was still leaking, and of course there was puddle of water on the now damaged laminate flooring. Once again I called to report this water leak and Hardus happened to have the 2 plumbers onsite,one(Jeff I believe) came over immediately and remedied the problem to stop the dripping, he said I would have to take it up with Terry W******** (owner of Hardus Plumbing) about the damage. I called both *** *** ****** *** ***** & **** *** *** ** *** **** ******** ******* and explained the situation, a 160 square foot room with damaged laminate- They both don't recommend trying to match obsolete flooring products . Without matching laminate pieces there is no alternative but to replace the entire room's floor-labour (including removal of baseboard and reinstallation)is about $500 ;material (laminate plus underlay)per sqaure foot is about 2-3$ which is approximately $500. Total cost comes to about $1000. I spoke with Terry a couple of times on the phone about this and he sent in his plumber,Andrew on March 8,2023 who took pictures of the damage but I never heard back from Terry about a resolution. 

  Customer Answer

  Date: 24/07/2023

  HardusPlumbing came into my suite I believe the date was February 17,2023.

  Thery were hired by the strata on October 25,2022 to upgrade all the heating systems in each suite.

  The heating is fine now,it no longer leaks ,it's just the damaged laminate flooring from the poor installation of the bleeder valve.

  I spoke with the owner of Hardus Plumbing, ***** , 2 or 3 times over the phone and he always replied he would look into it,he even had one of his employees,******, take some pictures of the damage.

  But he never tried to arrange a repair of the damaged laminate flooring.

  Customer Answer

  Date: 26/07/2023

  I am on the ************** as the ********* and we voted to hire Hardus Plumbing and to use the money that was collected from the individual owners to pay Hardus Plumbing. I am also one of the owners. 

  Hardus Plumbing does ********** installing the bleeder valve in such a way that it leaked,he just has not taken the necessary steps to compensate for the damage.

  Business Response

  Date: 31/07/2023

  After the resident-caretaker let us in to do work in ****** Unit, we completed our work and tested afterwards and everything was working correctly and no leaks were observed.
  after ***** returned days later he said there was water on the floor.
  Upon our return arrival we found a very small puddle of water on the floor which was wiped up and we found a small amount of debris in the bleeder from the units waterline which must have caused the small puddle. We removed the debris and tested it again. Again we did not observe any water leaks. ****** got involved and came with the same conclusion of a small water stain by the heat radiator. This was repaired and we also gave ***** a reduced cost on his next job. we feel we have done all we can do and do not believe his entire flooring needs replacement. We so honest work for honest pay and make sure clients are looked after without paying for unnecessary damages we did not cause.
  Thank you so much.

   

  Hardus Plumbing & Heating Inc.

  ************

  *********************************************************

  Customer Answer

  Date: 01/08/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  Even though the leak was small from the bleeder valve, the dripping for one week built up and soaked the laminate causing the planks to swell as can be seen from the pictures that were taken.
    There wasnt a big puddle of water because it had soaked through and wasnt visible right away.
    No one from strata contacted me about this being ok. I dont know what job ***** did for me that was  reduced in price. Maybe he could show the invoice.

  There was a leak from the suite above mine that Hardus Plumbing was called to repair, but that was the above suite  owners responsibility because his toilet plumbing was leaking.

   

  Sincerely,
  
  *********************

  Business Response

  Date: 02/08/2023

  Is it possible for us to come and have a look at ****** unit to assess the floor damage again with either ***** or the resident manager?

  We Can assess and see what can be done to satisfy both parties without replacing his entire flooring.

  it is important to our company to have this matter resolved. Thank you so much.

   

  Customer Answer

  Date: 03/08/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  I'm willing to meet with Hardus Plumbing so we can come to some agreement on how to resolve this.

  Bear in mind that they already had their employee ,****** ,take a look in person and take pictures with his cellphone.

  If we can come to some agreement then this case can be closed.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 07/08/2023

  The soonest we can come out will be August 23, 2023 between 9am-11am to have another look and we will bring a restoration and a floor tech with us.   I hope this is satisfactory.    Thank you.

  Customer Answer

  Date: 12/08/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  I'm willing to meet with Hardus Plumbing on the date he has proposed, but I would like to know who this floor tech works for before he does any kind of work.

   

  
  
  Sincerely,
  
  *********************

  Business Response

  Date: 30/08/2023

   

  I am sorry we had missed each other as it must have been a miscommunication on either or both of us.

  i Have added some notes, and also re-examined the photos which do not show any damage.

  we are willing to go back, but I would like a third party to attend as well.

  we would like to arrange ***************************** attend with us.

  I have added her email response to this email.

  thank you.

  We could not see the major warping damage as he said, and picture dont show any major warping as well.
  
  Thank you so much for your input ********, it means a lot to me.
  
  
  *****************************
  Hardus Plumbing & Heating Inc.
  ************
  ********************************************************* 
  
  
  
  ** **** *** ** **** ** **** ** ***************************** ************************************************ *************** ** ***** ** *** **** ****** ** ****** *** ******* ** *** *** ******* ********* * ***** ** **** **** ** * ******* ****** * ***** ********** *** *** *** ********* 
  
  ******
  
  *****************************
  ****** ************************************************************** *** ******  ****** **** *** *** ******* ********* ******** *** *****  ***********************************************************
  
  
  ***************************************************************** * *** *** ****** ** ******
  **  ************ *  **  ************  *  ***  ************  *  **  ******************
  
  ****** ****** ****** ** ****** ****** ** ******
  * ******* ************************************
  
  
  
  
  
  ***** ***************************** ****************************************************************** 
  ***** ********* ****** *** **** **** **
  *** ***************************** ************************************************
  ******** ************ **** * ********* **** ***
  
  ********** ******** ***** * **** ********* ** **** *** **** **** ****** ** *** ****** * **** **** ** ***** ****** *** *** ******* *** ***** ******** *** ** ****** ***** *** ****** ** ***** ** *** *** 
  ********************* 
  ********** ********
  ************
  
  Site caretaker to have her give them access to the suite. I went back on March 3,2023 and the bleeder was still leaking, and of course there was puddle of water on the now damaged laminate flooring. Once again I called to report this water leak and Hardus happened to have the 2 plumbers onsite,one(********** believe) came over immediately and remedied the problem to stop the dripping, he said I would have to take it up with ***************************** (owner of Hardus Plumbing) about the damage. I called both *** *** ****** *** ***** & **** *** *** ** *** **** ******** ******* and explained the situation, a 160 square foot room with damaged laminate- They both don't recommend trying to match obsolete flooring products . Without matching laminate pieces there is no alternative but to replace the entire room's floor-labour (including removal of baseboard and reinstallation)is about $500 ;material (laminate plus underlay)per sqaure foot is about 2-3$ which is approximately $500. Total cost comes to about $1000. I spoke with ***** a couple of times on the phone about this and he sent in his plumber,****** on March 8,2023 who took pictures of the damage but I never heard back from ***** about a resolution.
  Desired Settlement: Other (requires explanation) Repair; Hardus damaged my flooring so I am seeking the cost to repair/replace floor-$1000
  
  Because he wasnt here and left suite empty, we had no idea there was an issue, and when we went there hes making a mountain out of a mole hill.
  He wants the entire area refloored?
  ** ** *** **** **** ** * *******
  Just wanted to keep you updated so you dont get blind sided as hes one ****** man.
  
  Thank you for everything , have a great long weekend *****************
  
  *****************************
  Hardus Plumbing & Heating Inc.
  ************
  *********************************************************

  Customer Answer

  Date: 31/08/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  Hardus proposed to meet me at the site on August 23,2023 and I agreed ,I made time and drove 1 hour to get there ,they didn't show up ,didn't call to explain why and now Hardus wants to setup another date? With a property manager who doesn't do floor installations? The estimated cost of $1000  came from a flooring company in **********. The reason being ,as the flooring technician explained it, was that it's virtually impossible to match laminate if you don't have the exact brand and type because of all the different types out the market.

  There seems to be a pattern here whereby Hardus offers a solution and then doesn't act on it.

    *** ******** ****** ** ** **************** **** ****** ******** ***** * *** *****

  "He wants the entire area refloored?
  ** ** *** **** **** ** * *******
  **** ****** ** **** *** ******* ** *** **** *** ***** ***** ** *** *** ****** ***."

  From the Business on Monday, August 7, 2023
  The soonest we can come out will be August 23, 2023 between 9am-11am to have another look and we will bring a restoration and a floor tech with us.   I hope this is satisfactory.    Thank you.

  From the Consumer on Saturday, August 12, 2023
   
  Complaint: ********
  
  I am rejecting this response because:
  I'm willing to meet with Hardus Plumbing on the date he has proposed, but I would like to know who this floor tech works for before he does any kind of work.

  The day that Hardus installed the new bleeder valve I reported it-here's the e-mail:

  I downloaded the e-mail fron February 24,2023. As well as the followup 1 week later on March 3,2023.

   

  Will Hardus show up this time  if he schedules another appointment with me?

  Sincerely,

  
  ***** **********

  Business Response

  Date: 11/11/2023

  ***** is paid in full at agreed price of 50% of original asking price to replace all flooring. $500

  Customer Answer

  Date: 14/11/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  After a few months of not making any progress in negotiating,Hardus Plumbing has  accepted my proposal to split the difference of the $1000.00 cost to replace the laminate flooring.

  I have recieved the $500 through an  e-transfer.
  
  Sincerely,
  
  *********************