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Business Profile

Real Estate Agents

HomeLife Advantage Property Management

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Real Estate Agents.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/08/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I gave this Property Management company my updated banking accounting last year as I was changing banks. Ever since then, they have been debiting my new account for my monthly strata fees. The owners recently approved a special levy and so I gave ************** my approval to debit my account. ********************** debited my old account (that was closed last year) thereby costing me a $45 NSF fee. Plus, I suspect I'll get a fine from ************** for bouncing a check. I have reached out advising them of their error for not updated their systems, directly them to refund my $45 and to debit my current account for the levy and to ensure they updated their systems to ensure that I don't incur another fine generated from their systems, and they still have not got back to me. It is there responsibility to make this right. Also, bouncing a check may affect my credit rating as this is a reflection on my in the eyes of ********** and *******.

    Business Response

    Date: 09/08/2023

    This complaint has been redirected to HomeLife Advantage Realty (Central ******* **** which is the correct brokerage for this client.

    That brokerage will contact the customer to resolve the issue.

    Thank you.

    Customer Answer

    Date: 09/08/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:02/08/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Home Life Property Management collects rent for the owners of the properties they manage. I am a tenant and received an eviction notice due to claimed non payment of rent from the period April 2023-July 2023. I had to contact the *********** ******* ****** for dispute resolution and then provided the banking statements that show all the etransfers to Home Life proving I was up to date on rent, and had made the payments in that period that they denied receiving. This management company has a reputation for ********** tenants. Their google reviews have other people that have tried to complain. I seek only to warn the public about their ********** activities so other people aren't taken advantage of.

HomeLife Advantage Property Management is NOT a BBB Accredited Business.

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