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Business Profile

Engine Parts

Olds Performance Engines

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Engine Parts.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/09/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Olds Performance Engines (OPE) on 18 Jan 23 for a performance Oldsmobile 350 CI Engine and paid a deposit at that time. 1 month later I added a GM 200r4 Transmission. I was promised an 8 wk delivery, at 12 weeks I was told the engine with accessories and the transmission with accessories were ready to ship. I paid the remaining balance.Order actually shipped 4 Jul 2023, 12 wks after final payment was made, 24 wks since original order. Order received incomplete, missing were the transmission and all accessories required to operate engine. After another 12 wks of promises but no delivery the necessary accessories were purchased locally so the engine could be tested. At first start, it was immediately evident there was a serious problem. After troubleshooting with ***** ******, brother of owner ***** ******, it was concluded the engine was defective. There were issues returning the engine to ****** and I was told twice, that a new engine would be sent and we would worry about the return of the defective engine after the new engine was received. It has also been discovered that the old engine is not only defective but also not built to the specifications promised and paid for. The deficiencies result in low performance and value. I want to believe it was an honest mistake and not bait and switch, because if the engine had run properly I would not have look ********* has been 32 weeks since the new engine was to be sent and 20 months since the original order. There have been 31 promises of shipment that did not happen, 3 promises of refund that did not happen. I have an engine that is not only defective but also may have been shipped knowingly defective at worst or incompetently built at best. Now OPE is demanding return of the defective engine even though there has been no shipment of other items paid for or further offers of refunds. Promises but no proof aa second engine build. Now they have gone completely silent.

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