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Business Profile

Appliance Installation

P&M Installation Group Ltd

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appliance Installation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/02/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 9, 2022, P&M Installation Group technicians came to install a double sink and a faucet for me. Before leaving, they asked me to charge my **** card the amount of $577.50 for their work. I tapped my card on their ***** ****, and requested the invoice and receipt. They told me to email their office for them, which I did on November 12. I did not receive anything. On January 9, 2023 I requested by email once more with no result. I re-sent that email to P&M Installation on January 12. So far, they totally ignored me. I absolutely need this receipt for tax purposes, as this is part of the renovation of my newly purchased apartment. I need your help to obtain it. Thank you very much

    Business Response

    Date: 16/02/2023

    Hello BBB,
    We received an email from BBB, to resolve this issue. The customer complained that they didn't receive the invoice. All the transaction is done by ****** machine and the customers  get their receipt by text message or email address that is provided by them. 
    I sent the second invoice ( *** format)  today to the customer via email (***********************). 
     Please see the attached work done for the customer on Nov 10, and the paid invoice.
     I hope this will resolve the issue. Please let me know if you have any questions.


    Thank you,
    Sara J*****
    Project Manager
    P&M Installation Group Ltd.
    P&M Cabinetry Ltd.
    Direct Line:778-237-2403
    www.pminstallationgroup.com

P&M Installation Group Ltd is NOT a BBB Accredited Business.

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