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Business Profile

Auto Repairs

Budget Brake & Muffler and Auto Centres

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:31/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had my brakes and rotors replaced Jan 19 2022 , the car had ****** km on it Went back to have the brakes checked in early 2024 and was told the front brakes only had 25% left and the rotors were scored I presented the warranty I was given when I had the brakes done in 2022 They refused to honour it saying they dont honour those warranties anymore The car only has ****** km on it now so these brakes and rotors only lasted ***** km I communicated with them 3 or 4 times and they eventually agree to supply new brake pads but no labor or rotors I have the warranty in writing with the managers signature from 2022

  • Initial Complaint

    Date:07/11/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Two months ago brought my truck( **** ****) on Budget Brake & Muffler Auto Centres (2561 Barnet Hwy, Coquitlam, BC V3H 1W4) with a squeaky suspension. They made an inspection and said I have to replace the ball joint. They replace it on both sides(cost 900$) the problem wasn’t solved and they told me to replace also the upper control arm(2000$) to fix the squeaky at that point took my car back and take it to dealer where they found the squeaky sound coming from coil spring. Dealer replace the coil spring and fix the squeaky. I called the head office to complain, but they tried to tell me that the ball joint had to be changed. Now I feel ****** from this service. How many wrong parts they shoud replace to fix that squeaky sound?

    Business Response

    Date: 14/12/2023

    We inspected the suspension and found the lower ball joints had excessive play. We explained to the customer that they would need to be replaced as the first step, since they are worn out. After replacement the customer was not happy and did not want us to further diagnose the issue.

    Customer Answer

    Date: 14/12/2023



    Complaint: ********



    I am rejecting this response because I was at the service on the next day. I was treated very cold by the mechanic and he did not want to check again the car when I asked him to take a look. He told me that if I am not happy I should call the dealer.



    Sincerely,



    ****** ********

Budget Brake & Muffler and Auto Centres is NOT a BBB Accredited Business.

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