We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Services

Ian's Auto & Repairs Limited

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/09/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Aug 2nd I brought my car to ***** auto as when getting Rims at Kal Tire they advised I had damage in the clutch (my car is standard) Kal Tire also did an inspection. I dropped my car off at ***** auto on Aug 2nd and was told I needed a whole clutch system and gave me an estimate of $2800. I was scheduled to pick up my car on Aug 9th. When I went to pick up my car the clutch pedal was so loose when you pushed it my foot almost went through the floor and there was a loud clicking you could hear outside the car that was NOT there when I dropped it off. On top of that it looked like some kind of drink was spilled on my windshield and there was 2 door ding paint transfers on my driver side door. One in white paint and one in blue paint, so at least 2 cars dinged my door while it was in the shop. I asked the owner about the loose clutch pedal and the loud clicking and he tried to gaslight me into saying that was "normal". I have owed this car since 2006 and I am the original owner and this is the second time I have had the clutch repaired, so I knew this loud clicking was not normal. Finally after some pushback he agreed to keep my car and try to fix the issues HE created. He discovered I needed a new clutch pedal and was able to order one and install and I picked my car up again Aug 15th. Upon driving home I noticed that my car was slow to accelerate and shook a bit when trying to get up to speed. This was NOT normal for my car so I called the shop as soon as I got home. His answer was "oh I had to unhook your battery so it is probably your car's computer trying to get up to speed and should rectify when you drive it for a bit". It is now Sept 3rd and my car is not any better. I emailed them and asked what they can do as I am starting a new job on Sept 9th and need my car for training. I offered to drop my car off and they can keep it this week and work on it in between appointment but they refused. I want them to cover what it costs to fix at another shop

Ian's Auto & Repairs Limited is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.