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Business Profile

Baby Accessories

Snuggle Bugz

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Baby Accessories.

Complaints

This profile includes complaints for Snuggle Bugz's headquarters and its corporate-owned locations. To view all corporate locations, see

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Snuggle Bugz has 2 locations, listed below.

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    • Snuggle Bugz

      6 1300 Woolridge St Coquitlam, BC V3K 6Y6

    • Snuggle Bugz

      2156 W 4 Ave Vancouver, BC V6K 1N6

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:14/08/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have an issue with the **** ***** ****** seat. It dangerously moves and is unstable in the car putting my toddler at risk. The seat moves by over 2.5 cms side to side. We bought it from SnuggleBugz a retail joint and they specifically told us to have it refunded by ***** Canada. ***** Canada is making us go in circles and asking us to send it to SnuggleBugz. SnuggleBugz says as per their policy we should contact the product manufacturer directly. We paid $579.99 plus tax. We just want a refund as it’s a risk to our child to sit in that car seat.

      Business Response

      Date: 19/07/2023

      Hi ******,

      ***** would like to offer you a virtual installation session with one of our on staff *****.  I am confident that after this session you will be able to achieve a tight install. You should have received a response to your ticket ****** from our Customer Service Supervisor regarding this offer.

      Thank you,

      Linsey

      Customer Answer

      Date: 19/07/2023



      Complaint: ********



      I am rejecting this response because: I am working with ***** directly to realise the issue. If not resolved I would like to come back here and provide my updates as well. 



      Sincerely,



      ****** *****

      Customer Answer

      Date: 24/08/2023

      Hi Team, 

      The issue has been resolved to my satisfaction. Please close the complaint as resolved and happy with assistance provided. 

      Thanks & Regards

      ****** *****

    Snuggle Bugz is NOT a BBB Accredited Business.

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