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Business Profile

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DirectBuy of Greater Vancouver

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Tim D

    Date: 02/08/2022

    Do not do business with this company !!! Unfortunately the customer service section for this company is based in the USA and they have been the worst customer service that I have ever dealt with. I could write pages and pages of the incompetence of this company. I put an order in for numerous appliances and paid over $12,000. I was told that the appliances would arrive in 4 months. After 6 months I was told every two weeks that the appliances would be shipped out in two weeks, but never were. After 10 months, I requested to cancel my purchase as it was apariant DirectBuy could not fulfil the order. When I put the request to cancel the order, I even requested to speak with a supervisor to ensure that the order was cancelled as I was buying the same merchandise from another vendor for the same price. I told DirectBuy Customer Service that if there were any issues to call me. (Apparently this did not happen.) I was informed to expect my refund in 3-5 business days. After 5 business days and no refund, I called Direct Buy Customer Service. I was told I would be only getting a partial refund in two business weeks, because some of my appliances had been shipped. When I explained to the DirectBuy Customer Service that I had taken the appropriate steps to cancel my order and that the shipment was due to errors on their side, I was told that I was to be charged a $500 restocking fee prior to receiving my refund. After numerous emails and phone calls with various customer service representatives, Direct Buy eventually waived the $500 restocking fee. It has now been over 3 months since I cancelled my order and still have not received a refund. I have been told that the cheque is in the mail only to find out that this is not the case. I requested the credit be returned on my credit card that was utilized for the order, apparently they can't do this. Their Escalation Department is non-committal about any question I asked them - very frustrating !

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