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Business Profile

Games

Mind Games

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:29/04/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    One of the employees at Mindgames Coquitlam refuses to honour promotions that are posted on the Mindgames website. There was a buy one get one for a dollar on certain ***** products, and he refused to honour the deals saying it wasnt in their system. Even after showing him the ad that was posted on social media (it was posted a day previous), he still refuses and said something about it not being valid since it wasent posted on some bulletin (I still dont understand this at all) I sent an email to Mindgames requesting to speak to a manager but they are not responding to my request for assistance. There is no other way to speak to a higher up, so I am have to complain here. Its been many weeks and I have got no response from them.

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