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Business Profile

Home Improvement

Troico

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Improvement.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:27/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Troico failed to complete the home renovation. We have diligently tried to contact them to come and complete the work. We have deficiencies that have not been addressed, and we are being completely ignored.

  • Initial Complaint

    Date:16/11/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Nov 11,2022 On June 26th,2022 I entered a contract with *****************************, Troico Home Solutions to finish my partly renovated kitchen. I paid deposit of $4,047 on June 27th. The agreement was to have phase one completed the week of June 27th and phase two (the final phase) completed the week of July 11th. On June 29th a Troico installer came for 2 hours to look over the job site. He made a suggestion that would require ordering a new piece from a company called ******. I asked ******* to send me a quote and I would confirm if I wanted the pieces. I never got the quote.After July 28th she began taking weeks to get back to me after multiple text messages. Sept 8th, ******* texted me to say ****** would be delivering the panels Sept 15th or 16th. We booked installation Sept 19th. I followed up Sept 16th to confirm they would be coming and she told me she would call at 3:00 p.m. that day to confirm panels should be coming. She never called. She hasnt returned any of my 11 text messages from Sept 16th. I then began calling her and she picked up on November 3rd. On this call she tells me ****** has not even made the panels. She promises to call me at 6:00p.m Nov 3rd to confirm installation the following week of the pieces she does have. *** texted and called asking her to confirm the time and day of installation so that I can be home. ******* has not returned any of my calls or texts. On November 9th by text message, I gave her 24hrs to return my deposit. There has been no Response. She has breached the contract and I want my deposit back with interest.

Troico is NOT a BBB Accredited Business.

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