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Business Profile

Hotels

Ramada Inn Coquitlam

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:27/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When we found out, our flight was going to be delayed, and we would not make our *************** reservation. We went to ******* and booked this hotel to accommodate the six of us on the night of March 21. We arrived at nearly 130 in the morning and had to be gone by eight so we were there for a quick stay. we attempted to tell the staff that we were not happy with our room and that they hadnt got our key right at which point we were treated very poorly and sent back out with a new key to open our room. Once in our room, we noticed the ** didnt work, it smelled of rats, the sheets had not been changed , there was mouse droppings in the pullout sofa, food in the drain plug of the sink, blood stained sheets, and overall cleanliness. Since we booked through *******, we had to go through them,. ******* was appalled and attempted to get our money back from the owners to know avail. we took photos of some of the evidence. The hotel absolutely refused to do anything upon check-in or check out. The hotel refused to cooperate with *******. We contacted ****** ****** ********* who advised they have been there previously for rodent issues and were going back to investigate the restaurant after my complaint, as there is a restaurant in the middle of the motel. we also contacted Ramada head office, who is completely appalled, that this is how their name was being carried. ** *** **** ** **** ********** ** **** ********* *** ***** *** *** ***** ** ****** *** **** *** ******** ** ****** *** **** ********** *********** ***** ***** ** *** *** ** ** **** **** **** **** *** . **** ******* ****** ** **** ** *** ******* ** *** ** *** * ***** *** *** ****** ** ***** **** **** ** *** ***** ********* ********** *** ** ****** **** ****** ** *** ****

Ramada Inn Coquitlam is NOT a BBB Accredited Business.

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