Reviews

This profile includes reviews for Waste Connections of Canada - Vancouver's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Waste Connections of Canada - Vancouver has 2 locations, listed below.

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  Waste Connections of Canada - Vancouver

  25 Fawcett Rd Coquitlam, BC V3K 6V2

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  Waste Connections of Canada - Vancouver

  4 150 Campion St Kelowna, BC V1X 7S8

Review Details

• Review fromAileen M

  Date: 18/08/2023

  1 star

  Aileen M

  Date: 18/08/2023

  Waste Connections of Canada has the worst communications with clients. I have asked repeatedly for a customer service representative and for a contract. My account originated with a company they had bought. Since Waste Connections of Canada has been servicing us, they have charged double digit increases to services and fuel surcharges without advanced notice to customers. These increases occur more than annually. Waste companies have a monopoly advantage in North America.

  Waste Connections of Canada - Vancouver

  Date: 21/08/2023

  Hi ******,I'm sorry to hear you have not had a good experience. Please provide me with your customer number or address so I can locate your account and have a representative reach out to you immediately to resolve your issue.Thank you

  Waste Connections of Canada - Vancouver

  Date: 13/09/2023

  We have not heard back from ****** in regard to her account number, name or address. We are unable to help if we do not have the customer information.

• Review fromGenevieve B

  Date: 11/08/2023

  1 star

  Genevieve B

  Date: 11/08/2023

  Should be illegal. Unable to invoice or pick-up according to contract, but willing to penalize you thousands of dollars if you threaten to break the contract.

  Waste Connections of Canada - Vancouver

  Date: 13/09/2023

  We apologize for your frustration. If you could give us your account number or company name, we can send a rep out to see you right away.

• Review fromglenn b

  Date: 28/06/2023

  1 star

  glenn b

  Date: 28/06/2023

  The more you complain about them not picking up your garbage the more they will miss your pick up. I work for a school and i am emailing they one a week. This is the worst company i have ever dealt with. There contract is very hard to get out of. I have been dealing with this ever since they bought revolution.

  Waste Connections of Canada - Vancouver

  Date: 13/09/2023

  If you could advise us with your site name, account number and or address we can assist with your concerns right away.

• Review fromHeather E

  Date: 03/03/2023

  1 star
  Our residential Strata has been keeping track of all the missed pick-*** since Waste Connections purchased the business from Revolution Resource Recovery in Jan 2022. We have been demanding credits but over the past year have only received $189 in credits out of about $524 owed. These credits do not even include the astronomical fuel surcharges. (about 25%). At one point we went 24 days without a pick up of our garbage and another time 1 month without having our cardboard bin emptied. In October 2022 they increased our service rates by 30% over what was written in the contract. Our February 2023 invoice sports a new 'Operational Surcharge' of $44.53. They told us we could not get our contract pricing back unless we sign a new 3 year contract. The new contract (we didn't sign) expressly stipulates that we could not join a class action lawsuit. I would not advise anyone to sign with this company.

• Review fromMico S

  Date: 01/02/2023

  1 star
  They do not honour the contract,breach of contract,******* charges, ******** customer service. Skipping garbage pick up but never skip to send an invoice.

• Review fromCheryl C

  Date: 06/12/2022

  1 star
  Since they bought out our contract last January, they have raised our rates 2 times within this year. It has more than doubled in price without any notice. They overcharge us in fuel surcharges. There is no customer service, no one returns calls or emails. The drivers litter in our yard when they show up to pick up the garbage. They have missed many pick ups. Just waiting for contract to expire. Being not able to get out is like being held captive, and should be considered *******, as they do not honour their service. I recommend staying away from this company, do not sign any contracts!

• Review frombrian m

  Date: 08/08/2022

  1 star
  our complex ha been dealing with wast connections since 2018,replacing the terrible service and overpricing from waste management, service was good and on schedule until early July the scheduled pickups stopped or became sporadic or non existent at best ( when they would answer the phone to complain is was a re routing issue), they don't answer the phone any more just an e-mail suggestion with no response from customer service, our contract calls for a 2 yard bin pickup twice a week, I estimate the missed pickups are 8 since july 6, the unusual thing is they also contract our green waste pickup and haven't missed a scheduled pickup, can't give them any positive rating

• Review fromRichard C

  Date: 27/07/2022

  1 star
  This company does not know or fulfill his obligations. They missed 3 consecutive garbage pick up schedule at this hot season. Every timeI call, they promise to pick up the garbage at the next day but next day to goes to next day and so on.
  ** ****** ******* *** * ******* ******** ** *** *** ******* ** *** *** **** ** **** ******** Find a company to know his contract obligations.