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Business Profile

Major Appliance Parts

Reliable Parts Ltd.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Major Appliance Parts.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Recently i had purchased a part for a gas stove for a customer, and installed said part only to find it to be defective, i have contacted reliable parts and they have said i need to contact ******* for compensation for the installation. I contacted ******* and they told me I had to contact Reliable parts for any issues. So both companies are placing blame on the other and I am not sure how to move forward with the issue.

  • Initial Complaint

    Date:15/12/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: May 31, 2023 & Oct 23, 2023.
    Amount Paid: $25.92 CAD
    Expectation: Replacement part for ******* Cooler Handle Latch, under warranty department.

    Nature of dispute:
    Oct 17, 2023 Inquired about latch via email, CLEAR description and pictures included in email request for a new latch. They sent me the wrong part. They sent me a black handle, NOT the latch which is the piece we require. Emails regarding a replacement or refund start.


    Oct 18, 2023 Reliable parts replied: "Hello *******, We can process your warranty claim and place a replacement part with the shipping cost. Please call us as we need your credit card information to process two transactions.
    Thank you.
    Kind Regards,
    Teoddie ********"

    Oct 22, 2023 - I called, left Credit Card number for transaction.
    OCt 23, 2023 - Transaction processed.
    Oct 23, 2023 - Message from Reliable Parts: "Warranty Credit Order # ******* $11.29 – please check your bank in 2 to 3 business days. Please scrap the defective item. Replacement Sales Order # ******* $25.95 – for the part and shipping cost. You’ll receive an email from ****** **** with the tracking information once the part is shipped out."
    Oct 29, 2023 - My message to Reliable parts: "Hello. Received the package, however, it is not the part as pictured in my previous emails. Please see the picture of the black handle attached, with no silver lever. The silver lever/latch that is pictured in 2 pieces is the piece I need, not the black handle.
    Please advise
    Thanks
    ********"
    Nov 11, 2023 - STILL no reply to Oct 29, 2023 email.
    Nov 12, I called to the store. Matthew, one of their employees answered me.
    Nov 13, 2023. I email. Stating I called, and Spke to Matthew.
    Nov 19, 2023, Nov 26, 2023, Dec 7, 2023, Dec 14, 2023 - I email Reliable parts again. No reply to any previous emails or call.

Reliable Parts Ltd. is NOT a BBB Accredited Business.

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