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Business Profile

Mechanical Contractors

Fred Welsh Ltd.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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  • Initial Complaint

    Date:26/09/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband and I submit our claim regarding an overbilling dispute with **** Welsh ****************** specifically pertaining to Invoice #*****, dated November 1, 2023, in the amount of $855.75. On the aforementioned date, the vendor attended our strata unit for a duration of exactly one hour to complete the task of replacing a shower valve. It is important to note that the shower valve was provided by us, and my husband was present throughout the plumber's visit.The scope of work is detailed on the attached invoice. However, we were charged for six hours of labor, despite the plumber only being on-site for one hour. Upon seeking clarification from **** Welsh Plumbing, we received an email stating that the additional hours billed were attributed to discussions among the plumbing team regarding pipe noise behind the wall, which falls under strata responsibility.We have attached the relevant correspondence, including the disputed invoice and a response from **** Welsh, which illustrates that many tasks listed on the invoice were minimal and took only a few moments to complete (e.g., turning on and off the faucet). We trusted **** Welsh Plumbing based on their history of providing quarterly maintenance for our building, but we believe we have been subjected to unfair billing practices.What we seek is a charge back that accurately reflects the one hour of work performed, specifically for the replacement of the shower valve, for which we provided the necessary part.Please find attached the original invoice and our email correspondence with **** Welsh. Notably, our strata has already settled the bill, and **** Welsh has indicated that the property management team is responsible for addressing this chargeback. We suspect that a portion of the building's invoice may have been incorrectly allocated to our unit (or intentionally by the direction of our strata council), and we have made inquiries regarding this matter, but we have yet to receive a response.

Fred Welsh Ltd. is NOT a BBB Accredited Business.

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