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Business Profile

New Car Dealers

Lougheed Acura

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:21/05/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 14, 2020 I purchased a Certified Pre-owned Acura RDX from Lougheed Acura in *********, **. At the same time I purchased a 5 year extended warranty for $3066.00 paid in monthly payments. (SecureDRive policy ****** issued by **********************) One of the selling features of the warranty was that if no claims were made against the policy, I was eligible for a $1000.00 claims free refund. As I made no claim against the policy during the 5 years period, I requested the $1000 refund from the ***, the warranty issuing company. They rejected my request stating that as the car was Certified Pre-owned, the contract was for 36 months (not 5 years), and started once the factory warranty expired. To be eligible for the claims free reward there is a 4 year time requirement. (Presumably there were 2 years remaining on the original warranty of which I was not aware.) *** advised me to take the matter up with Lougheed Acura who sold me the policy. I have contacted Lougheed at least 5 times over the past few weeks and have been assured that the sales manager or general manager would get back to me. I have not heard from anyone.I believe that Lougheeds employee misrepresented the warranty purchase. If there were 2 years left on the warranty, I should have been advised of that at the time and would not have purchased the warranty. (I only drive 5000 kilometers per year). Since I did purchase the 5 year coverage and made no claims, I expect to get the $1000 claims free reward.

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