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Business Profile

Oil Changes

Lube King Oil Change and Auto Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Oil Changes.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/08/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to Lubeking Auto Service to repair the tires on May 1, 2022. The staff informed me
    that I should replace the brake pads for the two rear brakes. We saw that this repair shop
    has a BC license, which means that it is a recognized professional repair shop, and
    professional repairs must have professional integrity; it is why we decided to have the
    brake pads replaced at Lubeking Auto Service. When I picked up the car and left, the left
    rear wheel kept making noises just one minute after driving. This has never happened
    before. I returned to the store, and after they continued checking and repairing, the sound
    disappeared. Although I have doubts, I chose to trust their profession. On July 1st, the car
    started to have parts falling off while we were driving at an intersection; the situation was
    extremely dangerous. I could only slowly drive the car to the side of the road. The abnormal
    noise from the rear started again, and it was the same as after the previous maintenance.
    Just as the car slowly moved to the side of the road, the car completely stopped and was
    unable to move, and the vehicle behind our car almost crashed into our car. After
    communicating with Lubeking personnel, he told me to contact the car towing company he
    introduced. *** ****** *** *** **** ********* Then, I contacted the staff of the shop, and
    they replied on the phone and said the issue described and the photos I sent were not
    caused by the brakes. I could only wait for the car to be towed to the shop for inspection. I
    could not trust him after having experienced such problems after the previous repair. I went
    to the ************* dealership on ******** to get a diagnosis of the car. The diagnosis
    results showed that the size of the brake pads did not match the size required for our car.
    Many other parts were damaged because of it. I contacted Lubeking Auto Service again,
    said that the brake pads are small because the replaced brake pads were cheap.

Lube King Oil Change and Auto Repair is NOT a BBB Accredited Business.

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