Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:21/05/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The location lost my package i was sending back to ******. The lady at store never scanned the package and claims that either purlator or Amazon or ***** has lost the package and they are not taking any responsibility or accounting for the missing package. I reached out to PostNet or 4 different occasions and the store. Spoke with the worker ***** and the owner and they are not willing to help. They claim the package has been scanned and the driver lost the package. This an $800 item and i am stuck in a limbo. Purlator contacted me back and said ***** had seen or nor has the item been tracked or even scanned the system. I went on April 30th at 5.58pm and handed the package to the owner and specifically said to make sure the tracking is scanned.

• Initial Complaint

  Date:03/10/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello dear ************ October 2nd 2024, I went to the postnet agency for delay in sending my parcel, but I was met with insults, obscenities and threats from the owner of this agency, Mr. ***** ********.The images recorded by the cameras of this agency as well as the audio recording device in this agency prove the truth of my words.This person's behavior was very offensive, which made me call the police, and the police gave him a warning for his offensive behavior, and the police instructed me to report this agency's bad behavior to consumer protection BC.Also, considering that when printing and mailing the documents, they had access to my personal information and documents, I am worried about this agency's misuse of access to my personal information and documents.Considering that Mr. ********* the owner of the agency, threatened me and insulted me a lot.

  Business Response

  Date: 27/10/2024

  
  To whom it may concern,
  
  As per the attached receipt, on the evening of Friday, September 27, 2024, the customer in concern, came to ********************** to send a parcel. 
  
  Since the cut-off time for parcel pick-up had already passed the customer was informed that his package would not be picked up until the next business day. As a result of the forthcoming weekend and national holiday on Monday, Sept.30, 2024, the customer 
  was informed that his parcel would not be picked up by the shipping courier until the afternoon of Tuesday, Oct.1, 2024 (the next business day in question).
  
  The customer was further informed that his package would arrive at its destination in 1-2 business days. The customer agreed with the conditions and proceeded with the purchase.  The customer was even given a 15 % discount on the shipment.  
  
  On the morning of Tuesday, Oct.1, 2024, the customer in question, called the store, angrily complaining that his parcel had not been picked up. We informed the customer that the pick-up time for the courier was in the afternoon, around 3:00 pm, and assured him that his package would be picked up and delivered on time. 
  
  On Wednesday, Oct. 2, 2024, the customer in question, again called the store, angrily complaining that his parcel was delayed. In turn, we tracked his parcel, which showed that the package was picked up and on its way. We informed the customer not to worry and that his package would arrive by the next business day. The customer then proceeded to come to the store in person, where he yelled angrily at me and my staff. We tried to explain to him that his parcel was not delayed and that it would arrive by the date we had given him. However, he would not listen. As he continued to yell at my staff and in front of other customers, I instructed him to leave the store, which he responded to by telling me to come outside and fight.  When the police arrived, they talked to me, and I explained to them the situation. In turn, the police instructed the customer not to ever come to my store again.  
  
  As per the attached shipping confirmation, the customers parcel was delivered on time (Thursday, Oct.3, 2024). I do not understand the customers complaints. Their parcel was picked up on Tuesday, Oct.1, 2024, and arrived at its destination on Thursday, Oct.3, 2024, which was exactly what he had promised him.