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Business Profile

Spa

EM Beauty SPA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Spa.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:21/01/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I prepaid 6 facials & then found out the business in ********* had closed. They said they were opening a new location in ******************** prepaid facials would be honored there. I have called for updates a couple of times & am not getting a call back. Id like to know new address or get a refund.

  • Initial Complaint

    Date:09/07/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Beauty Package from EM Beauty Spa for 5 Facial Treatments in January if this year. I received an email from the spa on May 8/24 indicating they were closing their beauty spa on May 15/24 and would be reopening in **************** as EM Beauty Academy. The email indicated for those customers with remaining unused treatments they would be providing a Refund request form to reimburse those funds.I sent the refund request form they provided- requesting they Mail refund cheque to my home address- which was one of 2 options listed in refund form. In the declaration outlined at the bottom of the form it indicated the refund will be processed to my chosen method within 30 business days, after the form is received. I sent the completed refund form to them via email on May 31/24.I have contacted them at the business #: ************ - 4 times now with no response.Their new address is not listed or with BBB- **********I am hoping you may be able to assist in securing a refund from this business.Thank you. *****

    Business Response

    Date: 11/07/2024

    I wanted to inform you that we have successfully processed the refund for *********************** in accordance with her request. **************** signed the refund agreement on June 3, 2024, opting to receive the refund via cheque.
    The cheque was issued and mailed to the address provided by **************** on July 2, 2024. During a phone conversation earlier, we assured **************** that her cheque was prepared and would be dispatched promptly.
    Thank you for your attention to this matter. Please do not hesitate to reach out if there are any further questions or concerns regarding this issue.

    Customer Answer

    Date: 11/07/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

EM Beauty SPA is NOT a BBB Accredited Business.

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