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Business Profile

Tutoring

The Peak Tutoring Centre

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/07/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid the company on June 25th for 8 ******s per weekend from July 8th to August 26th, but when I applied for a refund on July 7th for the next days ****** (July 8th), I was told that the ******s were group ******s and could not be refunded or rescheduled. The company did not sign any agreements with me prior to my payment. If they had informed me of their rules of charging in advance, I might have reconsidered wether to make deals with them or not. Since they did not sign any contracts with me, I had no idea about their policies and simply thought that they would charge per session, so I believe they were deliberately trying hide from me their system of charging, or one could even say, they were tricking me into spending money. Another important issue was that after I had paid the fee, I did not receive any receipt. The person in charge of the company only confirmed my payment through text messages. I think their business model is irregular, and also since I haven't received their services for these eight ******s yet; therefore, I strongly request them to refund the tuition fees.

The Peak Tutoring Centre is NOT a BBB Accredited Business.

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