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Business Profile

Nail Salon

J&T Nails

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Nail Salon.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:22/02/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    February **/23 Today I went to go get my nails done a new establishment that Ive never been to before to try and save time. During my time there the women doing by nails injured my hand with the tools. I was trying to be polite and I didnt complain because I didn't want to be rude. She did a poor job on my nails and didnt give me what I asked for they looked awful afterwards and I wanted to cry because of how much I spent on them. I was trying to be nice and I didnt want to make her feel bad, so I went to a different establishment in cranbrook afterwards to fix them. The whole time I was there they told me I should go back and ask for a refund because the job she did was so terrible. So afterwards I worked up the courage to go back at around **** pm that same day, the woman who did my nails previously today at noon was still there. I asked her very nicely if she could refund me for my nails because I was not satisfied with the work she had done. I never got her name she had a very heavy accent and it was hard to understand her. When I asked her for a refund she acted like she didnt understand the word, and then proceeded to argue with me after I had explained it to her. I explained to her that I was just trying to be nice before and I didnt want to upset her so I didnt say anything but she still refused to give me a refund after asking about 7 times. She never gave me a receipt and never tried to resolve the issue in any way. I even asked her to just pay me back half and all she would say to me is that she Cant. I feel like I was taken advantage of and I did not get my moneys worth. All I would like is a full refund back, for the $***** that I spent on a job that was not done properly and that I had to pay double getting it fixed by someone else that knows how to do their job properly. This interaction was a waist of my time and money, and I would hate for this to happen to someone else.

J&T Nails is NOT a BBB Accredited Business.

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