We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Window Coverings

Andrew's Home Renu

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window Coverings.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our family paid Andrew's Home Renu $3754.24 up-front for a bathtub insert on in the spring of 2023. We were promised the work would be done in 2-3 days (their website claims a 24hr turn around) but they were late starting work (began in June, 2023) and then proceeded, without approval from us, to install the wrong tub insert. They insisted that they could make it work but this caused a cascade of issues that led to a leak that left water trapped between the old tub and the liner (I can provide a video where you can hear water swashing around when stepping in the tub). The leak spread to our basement and caused damage to the ceiling. This drama, along with issues with all of the finishing work they did, unfolded over the next 6 months. We gave Andrew's Home Renu the opportunity to try and fix the situation but they kept sending the same worker who caused the issue to fix it and we eventually discovered they had drilled the drain to make the plumbing work for the wrong tub, which caused the leak. This, combined with the overall poor workmanship on all of the work done by the company, compelled us to ask for a full refund. ****** agreed to provide a refund in mid November 2023 (I have an email confirming this dated November 17, 2023). Since then, ****** has refunded a total of $3000 between November and February and he still owes us $754.24. Since the last payment we received in February, we have contacted ****** eight times through mail asking for the remainder or our refund. Since February, ****** has said ***** issues have been preventing him from issuing the remainder of our refund and he has kept breaking his commitments to settle the refund. The last email I received from him was on April 15, 2023 saying he was going to try and send the money in the following week but this has not happened and he has stopped responding to emails. We simply want the remainder of our refund back.

Andrew's Home Renu is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.