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Business Profile

Exercise Equipment

HAJEX Fitness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Equipment.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/04/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase on this website at 8:33 pm on March 31st, 2025 and shortly after decided that I didn't want the item and emailed requesting to cancel the order. I did not get a response, and therefore, I followed up again on April 1st at 9:44pm. The Founder of the company emailed me back saying no, I can't cancel. And email thread ensues and I said that I simply want to cancel the order and would like him to do so otherwise I will dispute the transaction on my credit card. He now threatens to sue me for the $100 and get his lawyers involved. Are you serious?Not sure if this is a complete scam or what is going on, however now he says that he doesn't need to cancel the order if he doesn't feel like it and that I need to read up on consumer protection laws. I am shocked with how the company is treating a customer.I would like my order cancelled and the money returned to my credit card. This is a pretty simple request.

  • Initial Complaint

    Date:12/11/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Oct 31/24 paid $140,00 + $60 shipping + tax for a dumbbell set (Neoprene Dumbbells' Sets With Rack 1 100LB Neo Dumbbell Rack Set). Upon opening the boxes once received, on Nov 11/24, I found that on all but two of the dumbbells, the neoprene coating was cut or ripping off. I tried to initiate a return but they were trying to charge me for return shipping. I do not believe I should be responsible for any shipping on a defective product. There was some back and forth email communication whereby they told me that because they have a statement saying that they allow for "5% cosmetic imperfections" on their products, that they don't need to accept a return and therefore that I'm responsible for shipping. I would like a refund of the $60+ tax I've paid on shipping as well as the $140.00+ tax spent on the defective products. They can take their product back, with the shipping cost being at their expense.

  • Initial Complaint

    Date:23/07/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a set of olympic weight plates from HAJEX. They arrived in damaged packaging, and the items inside were chipped on edges as a result. The product itself was of poor quality, with paint drips, inconsistent finish coating and large filler patches on some of the plates. Disappointed, I contacted the company providing photos, only to be told that imperfections were expected and that their lawyer was challenging my claim! This began a lengthy email exchange where I offered several solutions as a customer - exchange, discount, or return. They refused, although offered a return at my expense for shipping both ways. None of this was on their website. The photos of the items I bought do not show defects, nor does the description of the product mention it. I am frustrated beyond belief at how poor their customer service is, and how they treat me as threat and hide behind a lawyer. I want my money back, and nothing to do with the company. I have learned a hard ****** with online retailers - a reddit forum confirmed similar experiences from others. will include the full email chain to date for review, as well as the photos originally sent.

  • Initial Complaint

    Date:07/05/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 5, 2024 I purchased a 5-pair weight set and weight rack from Hajex Fitness. I received a defective weight rack and never received the fifth pair of weights. Hajex essentially gave me the run around for almost two months about the missing weights and reimbursement for the defective rack. First, they indicated the package was delayed but they were "escalating" the situation with the carrier. Then they said the package had in fact been delivered to me. Then they agreed it had not been delivered and said they were asking the carrier to "investigate" it and it would take 8-10 business days to get a resolution. After 10 business days, I heard nothing from Hajex, so I once again reached out, and was told they were attempting to send me a replacement for the missing package but they were awaiting "approval." When I again waited 10 days and reached out once more, I was told they were in fact still awaiting the conclusion of the carrier's investigation. At this point, 90 days had elapsed since I first placed the order. When I sought reimbursement from Hajex, they told me they could reimburse me but only if I would pay an ADDITIONAL amount to cover the shipping (for the product I never received and for which I had already paid shipping). When I declined to pay the extra shipping charge (as that is illegal) they implied legal action against me and told me to speak only with their attorney going forward. There are MANY online reviews with a similar fact pattern - Hajex gives the run around, never produces the goods, fabricates policies to avoid refunding, then scares people into silence and doing nothing by threatening legal action when buyers attempt to assert their rights.

    Customer Answer

    Date: 10/05/2024

    The resolutions I seek are: 
    (a) refund for the product I never received including the international shipping fees I paid; 
    (b) refund for the defective product I received, including international shipping fees I paid; 
    (c) "other" resolution: a request that the company withdraw the following statement and acknowledge that I do not legally owe them anything. I believe their assertion that I owe this debt is done with the intention of intimidating me and constitutes an unfair and/or deceptive practice under Washington State law (where I reside) and the United States FTC Act:
    "The shipping cost of 21.90$ USD is pending on client end. The client account will remain delinquent and no future orders will be processed until the balance 21.90$ USD is cleared covering duties, taxes and other fees initially paid by HAJEX as an exception by going beyond their 20% shipping fee policy."; and
    (d) apology from the business.

    *please note that since I originally submitted this complaint, Hajex has issued a partial refund to my credit card (although I dispute the amount as insufficient).

  • Initial Complaint

    Date:11/03/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for bumper plates on November 26, 2023. This was a Christmas gift. I was told I would receive the weights by Dec 8/23. When I didnt receive them I called and was told they were held up at Customs and would be sent shortly. I’ve called a total of 6 times now and still get the run around and excuses. It’s now March 11th, 2024!!!!! Horrible customer service and I’m not sure if I’ll ever receive the product. Run….dont walk away from this company

  • Initial Complaint

    Date:08/01/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Back in May of 2023, I received a shipment of dumbbells from Hajex. The shipment was sent through ******/****** express.
    Upon receipt, I noted that there were damaged Dumbbells and alerted Hajex immediately.
    They required me to complete a claim with ****** with which I promptly did.
    According to ****** following a BBB complaint I recently filed, a settlement was sent to HAJEX back on June 27, 2023. So, it would appear they held up their end.

    For the past several months, I have been told by Hajex that they have been awaiting ******'s replies and I have gotten nowhere.

HAJEX Fitness is NOT a BBB Accredited Business.

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