Complaints

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• Initial Complaint

  Date:27/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Feb 02, 2024 ($3, 600), Feb 22, 2024 ($3,000),Feb 12, 2024 ($700)Feb 09, 2024 ($ *****). CMV Contracting committed to 1.- Prep Work: Floor covering, Plastic Covers, including materials, delivery and labor. 2.- Demolition: Main Floor: Flooring removal, Baseboards Removal, Stairs carpets removal. Basement: Carpet Removal, Baseboard removal. Upper Level Floor: Carpet removal, toilet removal. Flooring: Vinyl Plank installation: Main floor, Basement, Upper level with closets, Bathrooms. All stairs. ******* disposal. He offered to finish the job in one week from January 31, 2024. **********************, subcontracted others workers and came to the job as his convenience. He has to take children to the school and pick them up. The worker were by themselves and was not logistic at all. The house was a chaos everywhere for about 1 month. There are text messages that Mr ********* did not reply and did not showed up to this job. The nosing of 6 stair are full of silicon , moving and look really ugly. the baseboards of the stair are not finished. The kitchen floor around the cabinet were not sealed. I made observation of the failure and he offered to take the6 stairs nosing and replaced but I have to pay more money. I told that i was planning to find an inspector, take pictures and video of the bad quality of his job and file a claim. He did not care. I own $600 to pay when he finish the job.

  

  Business Response

  Date: 14/04/2024

  **********************, subcontracted others workers and came to the job as his convenience. He has to take children to the school and pick them up. The worker were by themselves and was not logistic at all. The house was a chaos everywhere for about 1 month. There are text messages that Mr ********* did not reply and did not showed up to this job. The nosing of 6 stair are full of silicon , moving and look really ugly. the baseboards of the stair are not finished. The kitchen floor around the cabinet were not sealed. I made observation of the failure and he offered to take the6 stairs nosing and replaced but I have to pay more money. I told that i was planning to find an inspector, take pictures and video of the bad quality of his job and file a claim. He did not care. I own $600 to pay when he finish the job.

   

  Good Afternoon! We did ******'s house, but there were many extra things we need before completing the job.

  - I offered free delivery of materials and flooring, as she decided to purchase her own material( Flooring and nosing) rather than purchasing on my supplier. I offered a free delivery even though she did not purchase on my supplier. Also I felt bad as there are lots of flooring boxes and stair nosing she purchased in Home Idol. It was her decision to choose that nosing so we installed it and find a way to make it work.

  - The kitchen Flooring wasn't sealed as what we discussed before the project that they will replace the kitchen cabinets. She decided on the last day that she wanted a quarter-round molding, and I agreed on that if she pays for the materials.

  - Moving the furniture and items inside the house wasnt part of the deal. I kept asking her what to move, but never happened. It ended we did it for her for free, and I didn't mind it, but of course the job will take longer.

  - There was an existing sub-floor in the kitchen area, and the owner decided later on if she wanted to remove it or not. We patiently waited on her decision, and of course it delays the job but we never complain about it.

  - Two of the bathrooms had molds when we remove the flooring and the toilet, and I asked her if she wants to hold it off that area for few days, and she agreed with it to cure the molded surroundings.

  - Some of the materials weren't complete, but she couldnt purchase it because she was working, but we can manage to wait.

  - 1 time we went there, and I kept calling her because nobody is opening the door, as they forgot to leave the deadbolt open.

  - I picked my children up to school time to time, but I made sure somebody was on site and working in their convenience.

  - Her plumber kept rescheduling as we couldnt remove one of the toilet, and bathroom vanity cabinet.

  - Payment wasnt on time, but we can managed to wait.

  I asked if there is a problem or she didn't like, so we can discuss it. She mentioned about the moudlings around the kitchen, and the stairs nosing weren't even. I told her we are ok to put the mouldings aroung the kitchen cabinets because she changed her mind replacing the cabinets, and I am ok with it, so I let her choose what kind of moulding she wants. Also I told her if she didn't like the stair nosing she chose then we will replace it. I gave her some ideas where she can do a custom stair nosing so she can bring her materials she chose, and they will make it for her. I guess she got upset when I told her that I may have to charge her extra if we replace the stair nosing she chose. She told right away that she will file a claim about this. Please let me know if you have any questions or concerns. Better to send an email if possible. Thank you!