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Business Profile

Handyman

The Handy Husband

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:13/09/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Thur Sep 8, 15:01 - resent message From Customer Message below sent Aug 30th | Message below sent Aug 30th "Hi *****, I’m sorry I missed your call yesterday and thank you for withdrawing your charges on invoice #****** Friday Aug 26th. Moving forward, please see above, we still have the matter of invoice #****** of Aug 5th. These are 2 separate concerns. I brought this billing invoice to your attention in the same Aug 27th text. Lyndsey subsequently told us that you’d increased your rates as of July 1st and we had not been informed of an increase. Please break out your labour hours and rate that you’ve charged as it looks like you have charged us the higher rate of $100. hr. and not the agreed rate of $80. Thank you in advance. ...." *****, we understand the above message was forwarded to you Aug 30th and that you were or perhaps still are on vacation. We would appreciate our concerns be addressed before the end of week. Thank you. Phone conversation Mon Sep 12, 15:24 ***** Bragg’s would not discuss the over billing and flatly advised that his prices where increased. We were quoted $80.hr and charged a 25% increase to $100. hr – this was not agreed too and we had not been informed. This work was to have been completed on Jun 16 yet continued into Aug 26th (which was a colossal disappointment) still with the overall work discussed not completed in his estimated time frame 5-6 hrs. We now have to hire another provider to fix and complete this work. Efforts to resolve our concern subsequently resulted in him hanging up. Unfortunately he had no intention of honouring his quoted hourly rate. Attempts to resolve this failed.

The Handy Husband is NOT a BBB Accredited Business.

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