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Business Profile

Laser Cosmetic Services

GLO Laser & Body

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Laser Cosmetic Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:27/01/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought laser hair removal package at GLO Laser and Body in 2023. The promotion was 50% off laser packages. The transaction was put through as buy one get one half price instead. I was charged for an upper leg and half price for lower leg, instead of half price for a full leg. The owner and laser technician, ******, agreed to the mistake and a refund for the price difference. The refund has yet to be ************ addition, I have a monthly membership to her **************. The membership is $40.95 a month. Starting May 2024, Glo has charged me two to three times per month (for example, May is $52.45 and $40.95, November is $40.95, $40.95, and $30.45). I have talked, messaged, asked, and booked many appointments since 2023 to resolve the balance. I met with ****** on December 10, 2024 and we did the math and finalized a refund amount. Since then, I have messaged almost every other day and booked appointments (even with confirmation, she didnt come to the appointment), but the money has never been returned.

GLO Laser & Body is NOT a BBB Accredited Business.

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