We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Siding Contractors

Rana Siding & Gutters Ltd.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Siding Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:29/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sunny from RANA gave us quotation for replacing our gutter in August 2023. It was $3000 including tax and one extra downspout, and could be paid by check! Our plan was tearing down old gutter, painting whole house and facial board, then installing new gutter. *** *** ****** ** ***** ***** ** **** **** *** ******* ** **** ** *** ** *** ***** **** ** **** ********* ** *** ** *** ***** ** ***** We accepted the deal because the painters were already arranged to work so no time to find another gutter company. Our gutter was taken down in the end of August. The painting was delay because of the precious rain in Vancouver. Sunny installed new gutter on September 11 & 12,2023. On September 12, I paid $3000 in cash as he requested and asked him to sign on my receipt for the warranty he promised. I didn’t check carefully before I paid because I’v got ******** during the time. ** **** **** *** ****** ** ***** ** ***** On the next day, I poured water from balcony drains to check the gutter and found the leaking so bad. I checked the gutter around the house and found part of the downspout from the roof was missing! My ******* texted and called Sunny a few times about all problems. We asked him to fix on Monday September 18 and he only texted back the happy face. Since he didn’t show up on Monday, my ******* showed him the receipt he signed and told him we were going to report to *** if he didn’t come to fix the problems by Friday noon! Sunny texted around 10:30AM Friday he would come but he would charge extra if it was my fault. Sunny came by noon of Friday September 22 and fixed the leaking gutter for my balcony. But he refused to replace the missing downspout even we already showed him the picture of our old gutter! He said ***** ** ** ******** Sunny showed my ******* he deposited the $3000 cash in account and told my ******* he would get in trouble if he report ***. We felt been ******* for being ******* and *** ******* ******** to file complain.

Rana Siding & Gutters Ltd. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.