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Business Profile

Towing Company

Aria Towing Ltd

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

This profile includes complaints for Aria Towing Ltd's headquarters and its corporate-owned locations. To view all corporate locations, see

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Aria Towing Ltd has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:14/11/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **** Towing Ltd. provided towing services for me on Oct 11, 2023. When the driver arrived, I was expecting him to tow the car to *** ****. Instead, he asked for the car keys and was able to jump start the car. He said the car was drivable and would be fine. That service was completed at 8:49pm. A minute after he left, I tried driving off and the car immediately lost power. I was only able to move the car a few feet. I quickly called him back telling him the car needed to be towed as originally requested. That call was made at 8:52pm. He returned soon after and towed the car to *** ****. The invoice regarding the tow (attachment Call #***** ********************** Fee) includes the hook fee, mileage and their fuel surcharge. However, I dont understand why they are also charging me for a jump start in the amount of $90.00 plus a second fuel surcharge of $19.90 as detailed under the first invoice (attachment Call No. ***** Jump Start Fee) when that service provided zero benefit for me and the car should have been towed in the first place. I paid a total of $190.60 for the tow. This does not match what their website advertises (attachment **** ********************** Price List). I am requesting that they reverse the charges pertaining to Call #***** in the amount of $115.40 as it was just an extension of the same service call whereby the initial jump start was neither requested nor successful in addressing the issue. I am happy to pay for any and all charges related to the towing portion providing that they align with what is advertised on their website. I have made all reasonable attempts to resolve this with the company. I texted **** ********************** on Oct 12, 2023 advising them that I am disputing the charges. I also emailed them on Oct 12, 2023, Oct 16, 2023 and Oct 23, 2023 but the company has ignored all of my communication attempts. I advised them in my last email that if they did not respond by Nov 7, 2023 at 4:00pm, I would be filing a complaint with the Better Business Bureau.

    Aria Towing Ltd is NOT a BBB Accredited Business.

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