Reviews

This profile includes reviews for Baker Plumbing & Renovations's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Baker Plumbing & Renovations

  Duncan, BC V9L 5E7

• 

  Baker Plumbing & Renovations

  2330 Lochsyde Dr Duncan, BC V9L 5E7

Review Details

• Review fromJan W

  Date: 18/01/2025

  1 star
  Our experience was traumatic! Phil visited our home to
  give us an estimate. The first plumber arrived before the estimate did. I asked
  again/no response. The second plumber arrived days later to do the shower
  install (still no estimate). He announced that the work the first plumber did
  was all wrong and had to be completely redone. He assured us that we would not
  be charged for the work that the first plumber did. During the shower install
  the second plumber broke two separate pieces of our $1,000.00 shower head and
  the job was delayed twice waiting for the parts. We were given the bill by the
  second plumber before the job was completed and he assured us it was all
  inclusive of what was done, what still needed to be done, and did not include
  billing for the incorrect plumbing. I paid the bill by writing my credit card
  information on the invoice and giving it to the plumber.
  
  11 days later (Dec 31st, job still not complete) the
  second plumber called me to tell me the invoice with my credit card information
  on it had been lost. Apparently, the bookkeeper was blaming him and he wanted
  my credit card info again and wanted to pop by New Years eve to get it. I told
  him I would like them to look for it and I would get back to them after New
  Years Day. I put a hold on the credit card. I was contacted by Michelle (office
  person and wife of the owner Phil) and she asked for my credit card information
  again. I told her I had put a hold on the card and would like them to have a
  good look for it and I would be paying by alternate method. She said it would
  be a pain in the butt to look for it and called me the most profane insult [ f.
  c.] I’ve ever heard! I hung up and she phoned me again twice leaving messages
  and texts calling me ignorant and accusing me of trying to get out of paying my
  bill. They threatened us with collections including for the work that was done
  wrong. We paid by cheque to get rid of them and the work remains unfinished.
  They were unprofessional, rude and scary.

• Review fromTyson M

  Date: 28/08/2024

  5 stars

  Tyson M

  Date: 28/08/2024

  We contacted Baker Plumbing
  (Corey C) to replace our water heater. He showed up in a timely manner, polite, informative, extremely efficient and pleasant to deal with. All around excellent service.
  Highly recommend for quality work at reasonable rates.

  Baker Plumbing & Renovations

  Date: 29/08/2024

  Hi Tyson, Thank you so much for the review. We appreciate your positive feedback and the recommendation. Thank you for taking the time to show appreciation for the service Corey provided. We Look forward to serving you in the future.

• Review fromMelinda C

  Date: 28/03/2024

  5 stars

  Melinda C

  Date: 28/03/2024

  These fellows can fix anything to do with your plumbing issues with expert and precise accuracy.
  They have done a lot of work for my family and I over the years, highly recommended!!
  Reliable and friendly. I always feel confident that everything is done properly. I've tried several other places over the years, I will only call on these fellows and one other that is nearby if needed. I trust these guys to do it right. Absolutely.

  Baker Plumbing & Renovations

  Date: 29/08/2024

  Hi Melinda, We really appreciate you taking time to leave a review. It's always nice when a client shows appreciation for the work that one of our tech's have done. We look forward to serving you in the future. Thanks Again:)

• Review fromBrett & Wyatt M

  Date: 24/12/2023

  1 star
  We are a gay couple who contacted Baker Plumbing to replace the main water line from the street to our house. We are not only very disappointed at the quality of service we received from them, but alarmed and disgusted at the blatant violation of our home, the homophobia we experienced, and their continued unprofessional response.
  Poor Quality of Work
  - The work took a week longer than quoted
  - Their digging broke our lanterns and killed all of our mature plants along the path
  - They discarded garbage and broken tools around our yard (and did not clean it up)
  - They widened the path to our front door without telling us this would be done
  - Their job required us to hire a landscaper and hardscaper ($1000) to clean up the mess they had made (above and beyond the path reworking anticipated) privacy, invasion and homophobia
  - Phil, the owner of Baker Plumbing, showed up unannounced on our doorstep a month after completion of work to hand-deliver the bill (they had not emailed or mailed a bill)
  - On our doorbell camera, we heard Phil say “************* ************ * **** *** *** ****”
  - The video also showed that Phil had looked in our front window (blinds were closed), and we have video and audio of him saying “* *** *** *** ******* ****** ** ****** ************”
  - We told them not to contact us again or come to our home: they continued to contact us via text and email
  Phil’s retaliation
  -We paid the bill within 24 hours of having received it. We left a 1-star review due to their poor work, the extra costs we had to pay to clean up after them, and because Phil had called us slurs and violated our privacy.
  -We emailed Phil to confront him about his homophobic language. Baker Plumbing called us “slanderous”
  -They then posted 4 x 1-star reviews on our B&B’s google listing. They have never been guests.
  The message we are getting from him is loud and clear: * **** *** ****** ** **** * ** *** **** ***** ** *** ***** ******* ***** *** *** ** ******** ***** ******** ** *****