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Business Profile

Campgrounds

Pillar Lake Resort

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:20/08/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 17th of this year I sent a email transfer of ****** for a reservation at Pillar Lake Resort.The reservation number is *****. On their website they request a 14 day cancellation notice for a refund. Our reservation was for Sept. 11th 2024 to Sept. 13th 2024. On August 5th 2024 , I notified them of our cancellation , 5 weeks in advance and 3 weeks before the 14 day requirement. On August 7th of this year , I received an email from the resort stating that it would be forwarded to an unknown head office. I continued to wait for satisfaction and received nothing . I sent another email stating that I have not received any correspondence in regards to my refund. On August 12th, 2024 , I sent another email requesting my refund, all that was returned was an apology email and was told that the resort would address the issue and make sure it is on it's way , noting that I would be updated with an email. No email and no refund to date. On August 19th 2024, I sent yet another email insuring the resort that I am very impatient and frustrated with their lack of customer service. I asked for the head office direct number and asked them if they had any suggestions on how I can move forward and I would be happy to hear any. This is 100% unacceptable . I abided by their rules and regulations when I reserved and gave plenty of notice of cancellation.

    Customer Answer

    Date: 23/09/2024

    The consumer contacted BBB and stated the complaint has been resolved.

Pillar Lake Resort is NOT a BBB Accredited Business.

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