We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Plumbing and Heating

BAC Country Plumbing Heating & Gasfitting Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plumbing and Heating.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/11/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired ********************* of BAC Country Plumbing on June **, 2022. I am building a new house and **** was hired to do the plumbing and HVAC work. I received a quote from him for the entire job. He came and did the rough in portion and then contacted me for payment. He asked for cash to give a discount on the job. After I paid him he did not come back to finish the job leaving us without heat or hot water. He has since only contacted me to say he does not owe me anything although I have had to hire and pay another plumbing contractor to finish his job. I have attached his quote and text/emails and also the invoice for the new contractor.

    Business Response

    Date: 07/11/2022

    ********************* contacted me for a quote to do the plumbing, heating and gasfitting on his new house build.I sent him an estimate for the quoted job price of $********* with all of the details listed of what would be included.
    My crew completed the rough-in for the house which included the installation of the sewer stub out for septic connection,plumbing of all hot & cold water to fixture locations, installed radon mitigation, roof penetrations, fully ducted HRV, ducted dryer, installed bath fans, installed range exhaust & gas to the range and installed the gas line to the **** Payment of $********* was requested from **** after completion of this portion of the project and that amount went towards all of the materials & the labor to complete that stage.
    There was never a signed contract with **** for a completion date and due to unforeseen delays with other projects that my company was contracted to do, schedules got pushed back. I called **** on Oct ***h, 2022 and let him know that we would be able to install the boiler with ***************** in approximately 2-3 weeks during this phone conversation. The boiler and installation of it would not have been billed until completion of that stage and was not part of the initial payments totalling $********* that **** is claiming. **** apparently made the decision to hire another company to complete the project without giving me the opportunity to finish and any costs associated with that are his responsibility.
    The initial quote was for $*********. As requested by **** to reduce costs, I agreed to do the entire project for a total of $*********. To date, **** has paid my company a total of $********* for the rough-in plumbing, gasfitting and HVAC portion of the project. I have not requested nor received any other money from **** for the boiler and installation of it.

BAC Country Plumbing Heating & Gasfitting Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.