We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Car Rentals

Bella Coola Vehicle Rentals

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Rentals.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Leonard H

    Date: 12/09/2024

    Leonard H

    Date: 12/09/2024

    I rented a vehicle from the dock in Bella Coola, the fuel was at 3/4 full at the time we picked up the vehicle. I was not aware they include insurance was included in the rental fee until I got the receipt. They contact me on September 12, 2024 regarding the fuel, he indicated he wanted charge me $105.76 for filling up the vehicle on September 7th. I had the vehicle for 4 hours, the gas gage was at 1/2 full I filled back up to 3/4 full before we returned to the dock. Not sure what the drop fee is for, the car was already parked at the dock. I emailed him regarding the gas when I picked up the car, he offered to charge me half the cost to fill up the vehicle $53.00. I didn't agree to paying the $53.00, I got a text they charged me for the gas. I can understand if he contacted me on August 29th when I returned the car, not a week later. There could have been another customer the rented the same ******************** after August 29th, he could have charged someone for the gas as well. Not professional at all. I'm going to contact my credit card to dispute the charge.

    Bella Coola Vehicle Rentals

    Date: 13/09/2024

    It appears that communications were not clear between us and this client. We have no record of the fuel tank not being full at the time of rental. We would have made adjustment to the original invoice if we had known. The drop fee is the cost of delivering and retrieving the vehicle from the airport to the harbour. Those details are well described on our website where the client made the initial reservation. No other clients had the vehicle prior to us charging the client for part of the fuel refill. I wrote to enquire why the client hadn't refuelled and was told about the tank not being filled on pick-up. I suggested that I would charge 1/2 of the fuel bill and had no response. I still don't fully understand the situation for that but intend to refund the $53 as I believe the miscommunication is not reconcilable. I intend to review our reservation for to identify any opportunities to clarify our policies and processes.Our practice of relocating vehicles to the harbour for the benefit of the boating traveller has been very well received and we will continue to offer this service.

Bella Coola Vehicle Rentals is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.