Complaints
This profile includes complaints for Infinity Solar Group Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/07/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Stand by generator bought from them and installed from them. It never worked it cost $****. They acknowledge it never worked. And will not refund me because their suppliers will not refund them. All this happened from Feb 2022 to date. They left me all winter without power and I live off grid and heavily rely on back up generator power. They installed my solar system which I paid $****** for and I wanted them to install and select the correct generator. During the winter without power I was recovering from cancer surgery and they knew about this and I was unable to physically do anything. They left me in a vulnerable state and did not help me as eventually took the generator away left it in their warehouse untill Jan 2023 and then eventually returned it to their supplier total power in *******. I had to contact the supplier to get them to do something. I now have no generator and no refund and a refusal to refund. Nothing has been done by Kootenay solar the generator is still sitting at the suppliers. Which they fixed only because I contacted them during my recovery to investigate. Timeline 2022 Feb paid money to Kootenay solar.****** May generator delivered****** Oct installed by ************************* co owner of Kootenay solar... 2022 November Generator will not start. ****** Dec Kootenay Solar return generator to TOTAL POWER IN *******...I am told it will be repaired but their engineers told me they always break down the *** generators. I wait patiently for responses and nothing is done until I contact them in May 2023 and explain about my health status...they suddenly fix it..and ****** copies me in in emails acknowledging it never worked and apologized....I continue to hear nothing ...then in ********************* send a long email outlining innacurate timelines and saying he will not refund me....I Just want a REFUND. Thank you for listening *****....receipts Gmail and bill of Laden attached detailing Kootenay solar as my retailer supplier for generator.
Business Response
Date: 17/08/2023
I agree to the request from ************** to reinstall the equipment at no charge.Customer Answer
Date: 18/08/2023
I agree to the business last response .. where they agree to my previous stated conditions...I find there response satisfactoryCustomer Answer
Date: 30/08/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Please can you resolve close the above case. As discussed by telephone earlier today. Stu and Kootenay solar agreed to install the generator at no extra charge as soon as possible.
Sincerely,
*************************
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