We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Cabinet Maker

Kitchen Studio

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cabinet Maker.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/10/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought new kitchen cabinets in 2014 from Counters Only. New company name is Kitchen Studio, the new owner installed these cabinets back in 2014. Cabinet faces are peeling and wearing away. They "can't locate" my file to start a warranty claim and "they can't do anything at this time". I can ask bank for the copy of the cheque made out in $8137 value to Counters Only.

    Business Response

    Date: 14/10/2022

    Good Morning 

     

    In Good Faith we will replace what is required, if the client can bring in the items to the business of operation.  This is not normal procedure as this will be coming out of the pocket of the new owners. ... 

    Customer Answer

    Date: 15/10/2022

     

    Complaint: ********



    I am rejecting this response because:

    I am asking that Kitchen Studio come to my residence and have a look at the extent of the work required.  I am ** years old with mobility issues, there is just too much for me to "remove" and bring to you. Doors, drawer fronts, cabinet edging etc.



    Sincerely,



    ****** ******

    Business Response

    Date: 18/10/2022

     

     

    That is fine .. we have already contacted the customer and got what we need to proceed with the items.  Note : This is coming out of the pockets of the new Owner ... This is not the Normal... .

     

    Thank you

    Customer Answer

    Date: 03/11/2022

     

    Complaint: ********



    I am rejecting this response because:

    I have yet to hear from anyone.  Nobody has phoned me or asked for any information.



    Sincerely,



    ****** ******

    Business Response

    Date: 04/11/2022

    Spoke to ******** ****** via telephone, got info and ordered the parts to warranty ... Waiting for the items to come in from supplier .. when it comes in, we will be in touch. What is it that you are rejecting?

     

     

    Customer Answer

    Date: 04/11/2022

     

    Complaint: ********



    I am rejecting this response because:

     

    Hi,

     

    There are only 2 options for me to select, either accept or reject.  If you've ordered what is needed to make the repairs thats fine.  I just hadn't heard from anyone.  I will keep this file open, so you will see it rejected again.





    Sincerely,



    ****** ******

    Business Response

    Date: 02/12/2022

    Issues have been taken care of as Dec 2, 2022.  Did Our Part... completed 

     

     

    Customer Answer

    Date: 05/12/2022

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ****** ******

Kitchen Studio is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.