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Business Profile

Campgrounds

Copper Quarter Campground

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/06/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been having the worst experience of my life with copper campground in Kamloops. So I made reservations with them on May 22 to stay with them for 5 nights on June 27-July 2. But I had to call on Friday May 31 to cancel because my husband family is getting married end of June. Anyways the lady goes to say she cant do anything, she has to wait for the manager to return and let him know and to call back Monday. So come Monday I called 4 times and emailed twice and no one will respond to me or answer. This is disheartening and now were out of $278. I really dont want this to happen to anyone else. Im so upset and frustrated now. I have tried many ways of contacting and email.

    Business Response

    Date: 05/06/2024

    I did receive several calls and emails from this individual. I had spoken to her over the phone and stated that I had to speak to the owner about it we did refunds on cancellations. She had called me Monday around 12pm and I had told her I had not spoken to him, but I was just going into a meeting with him and I would discuss it with him afterwards and get back to her. When I did speak to him he told me we did not do refunds and I followed up with her. Unfortunately at this point she had already reached out to you and sent me an email stating the fact. We are sorry for the inconvience and that she felt we were neglecting her calls/emails, but out policy is no refunds. 

    Customer Answer

    Date: 05/06/2024

     
    Complaint: 21802707

    I am rejecting this response because: this was not stated on there website and nor was it listed on the booking confirmation. This is very inconvenient to me and my family and thats a lot of money to just take away

    Sincerely,

    *******************

Copper Quarter Campground is NOT a BBB Accredited Business.

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