Reviews
This profile includes reviews for Kelson Group's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 2 Customer Reviews
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Review fromJayne S
Date: 28/11/2024
1 starThe landlord and the top management of this company have no empathy for residents.After speaking about a complaint about my small dog that was approved by the landlord, resulted today in a nasty discussion and the manager said and I quote dogs are supposed to never bark it is not allowed even outside, he then put my dog down by laughing because it is a chihuahua and said they are the worst. Extremely rude and condescending landlord and manager at The Kelson Group.THEY ARE EXTREMELY OPINIONATED ABOUT WHAT BREED OF DIG YOU HAVE. This place is a joke and after living here for 5 years, today has made me feel like I want to move and get out of here. I am filing a complaint with the ***. If it says pet friendly this place will challenge you. Cats, birds no problem. Dogs, nope. They lie.Review fromJanice Y
Date: 03/12/2023
1 starJanice Y
Date: 03/12/2023
My mother in law resided in the ******** location for over 20 years. She gave 1 months notice to be vacated October 31, 2023. She moved out leaving a tenant in place. Her damage deposit was NOT refunded and The Kelson Group automatically withdrew Decembers rent from her bank account. She has not lived there since the end of October! This is completely unacceptable. The damage deposit should have also been refunded. The Kelson Group did not paint the apartment in the 20+ years my mother in law lived there. There were stains on the walls and the carpets were very dirty. * ****** *** **** ***** ** *****The building caretaker did not help in any way. This company does nothing for long term tenants. If we had to rate the type of service this company has given, we would give them a -300....the care for my mother in law in the last few years was unacceptable. She had requested new paint but the company said - can you get someone to paint the walls? She was to be responsible for everything and was not going to be refunded for the money she would have put out. We have left this till my mother in law left because of the potential repercussion she would have received from the building manager.
Kelson Group
Date: 05/12/2023
Hi ******, We are sorry to hear about your experience. We would like to know more about the situation. The best way to reach us is at ( (780) 757-9825. We look forward to hearing from you.
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