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Business Profile

Equipment Leasing

Alterstartair Ltd

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Equipment Leasing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:17/11/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Yes I bought an new alternator from them it was faulty, returned it for another one which again was faulty, because it was installed and didnt work they said they would have to send it back to ******* to have it tested its been 4 weeks and they say they are waiting for the company to see if its warrantable, I am still waiting for my money back.

    Business Response

    Date: 20/11/2023

    The customer's product that she is trying to return for warranty tested to specs here at our shop.  We offered to send it to the manufacturer for warranty consideration, which we did at our own expense on October 25, 2023. The customer was advised this takes some time and asked for us to proceed with sending the alternator to the manufacturer. We are currently waiting for their response regarding if we will get a credit for it. If they give us a courtesy credit (since it tests to specs) we will be be more than happy to issue full credit.  We are just waiting for the manufacturer's response at this time. We have been in contact with the customer giving any updates and the manufacturer multiple times to try and expedite the warranty process. 

    I will contact the manufacturer again today to see if there have been any updates on this unit, but likely taking longer than usual since the product is working to 100% specs.

     

    Customer Answer

    Date: 21/11/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

Alterstartair Ltd is NOT a BBB Accredited Business.

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