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Business Profile

Fitness Center

No Limits Fitness & Hot Yoga

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:13/06/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    September 18, 2022 I contacted the establishment via phone to request that my membership be cancelled. I was told on the phone by staff that they are unable to cancel membership over the phone or in person if I was to come into the facility. I was provided an email address to reach out to and was told I would be sent a form to cancel my account. I emailed the address provided on September 18, 2022 to which I received no response. I contacted the establishment again on September 27, 2022 explaining that I had received no response to my email and would like to cancel my membership, I asked to speak to management to which I was told they were unavailable. I was again redirected to the email address and told that there was no assistance the staff answering the phone could provide to me. I clearly expressed that I wanted to cancel my membership and the lack of response should not warrant continued charges on my account. I was given no other recourse. On September 27, 2022 I sent another email requesting to cancel my account and to be sent the form for cancellation. This email also received no response, and when I called the facility again I was given no assistance and no manager contact information. The next contact I received was on October 5, 2022 from the ************************** that my account had gone to collections. I sent all my documentation to the ************************** and was told this would not go against my credit score and they would look into it. This was never done, it was reported to ******* despite their confirmation it would not be and has been affecting my credit score ever since. I am still to date, trying to resolve this issue.

No Limits Fitness & Hot Yoga is NOT a BBB Accredited Business.

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