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Business Profile

Gas Station

Esso Canada

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:15/10/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi, my name is ***** *******. My husband and I are travelling in our brand new Mercedes Leisure Van across Canada. Stopped at ****************** in ** for diesel. Pumped, received a receipt and left. Didnt get very far and our van started acting up. Called the nearest ******** dealer which happened to be *******, **********. Immediately upon arriving here the service tech took a sample of the fuel and it was RED!!!! Not diesel and not gas!! We not only feel this be extremely fraudulent but so unethical that you would do this to innocent people. This service ( if the motor is even viable) will cost thousands! I have to assume that you will go good for this error ( error with knowledge of being fraudulent) otherwise I will take legal action. This is so unacceptable and so sad that this Esso station would even do this to people.When I ask what or why it is was red - I was told by a professional this station sold us off road ********** would you like to proceed? I have a sample of the diesel, photo and receipt. A work order ( with detailed notes of his findings) and invoice.***** ******* Date it occurred: October ******* Esso - Nakusp - ****************************** 1R0

Esso Canada is NOT a BBB Accredited Business.

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