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Business Profile

General Contractor

B A Dawson Blacktop Ltd

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/10/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was travelling up hwy 5A on Wednesday September 28, 2022 at approximately 815pm. I was on the section of the Hwy that was being milled.

    There was absolutely no signage or cones to direct traffic. There was a very large rut in the road which has caused significant damage to my car.

    It was created by their removal of the existing surface through asphalt milling in anticipation of applying an overlay of fresh asphalt. This milling exposed the underlying gravels in the roadway which were eroded by traffic passing through them creating a pothole. This pothole and insufficient signage led to the damage our vehicle suffered. They were trying to save money by not completing the required base repairs immediately after exposing them.

    Because it was so dark I was unable to stop and take photos of the huge rut in the road and when I returned the following day (my husband drove me) the rut had been filled

    My car now undrivable. It will be repaired at a cost to me and but this has left me without a vehicle until at least October 7th, causing significant hardship to my family.

    When I spoke to John O*****, ** ********* **** ****** **** ** ********** and BA D***** has made no attempt to follow up with me or to provide any compensation.

    I am shocked at the lack of willingness to provide any kind of support as this was completely their fault.

    I have had to file a claim with **** but of course there is a deductible and the inconvenience. I did try and rent a car but there are none available.

    I have been around the road construction industry for a number of years and the quality of care and services that BA D***** has shown me is shameful.

    Business Response

    Date: 17/10/2022

    I didn't want to get into an argument with the complainant.  They had been very rude to the couple of people who had initially answered the calls.  They admitted that they knew the asphalt had been milled and it was a construction zone. The type of damage described could not have happened if the complainant was traveling at the posted construction speed. Signs were in place.  The complainant was referred to their insurance carrier (****).

B A Dawson Blacktop Ltd is NOT a BBB Accredited Business.

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