We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

General Services

Brown's Repair Shop Ltd.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:14/01/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After a calling this Business on Saturday afternoon Jan 11, 2025, made an appointment for repairing the key? lock? issues on my Car a ***** Civic. I was informed that they do this all the time, and it would take only a few hours.Dropped of the Car on Monday 13 Jan. 2025 8 am. it would be ready around 2pm they invoice would be around $ 250 - 350, final invoice came to tax included $ 560. anyway, paid and start driving home. after a block of driving, car start acting up, multiple warning lights came on ******, I turned around and got back to them. they tried to fix it 2 times and then send me to the ***** dealer ship., at that time it was almost closing time, and I had to leave the car behind, called my wife, ( we live 45 min out of town) to pick me ******** I received an updated damage rapport: and the dealership pointed out that this kind of damage comes from removing the lock... estimated cost $ 1680 ex. ********, I contacted the locksmith, and they are only willing to pay $****** i am baffled with this ! how can we come to a better agreement.

    Business Response

    Date: 07/02/2025

    We requested this client reach out to discuss further with no response.

    Customer Answer

    Date: 07/02/2025

     
    Complaint: 22811335

    I am rejecting this response because:

    I did contact the company on the same day,  and the lady on the phone didn't want to talk to me.!

    After i did reach out by email and cc BBB..

    however no reply what so ever.

    i did reach out again by phone and was informed that a manager would be in contact. 

    so far nothing. 

    i will keep reaching out.

    Sincerely,

    **** *******

    Business Response

    Date: 21/03/2025

    When we received this 2014 ***** Civic it was immobile. We were unable to test if the vehicle was in normal condition due to the inability to start the vehicle. We sent the vehicle to the ***** dealer for further inspection after we completed our portion of the repair. I was then told by the ***** service department technician that the lock cylinder and housing we had repaired was working, but there were further issues with the vehicle needing to be repaired. I was informed that there was no way the repair we had performed would cause these issues as the steering wheel was never removed by our shop. 

    Customer Answer

    Date: 25/03/2025

     
    Complaint: 22811335

    I am rejecting this response because:

    This totally not accurate,  the car arrived in perfect working order!!! the only needed was a lock change.

    And that is what this business suppose to do and get paid for ,more than originally estimated.

    And in the process of working on the car ,something happened and damage got done, probably not intentionally, but things happen,

    So, I am just like to reimbursed for the extra cost that accurate when my car was in their repair shop.

    As a legal business ,with good reputation??? , they should stand behind this issue, and reimburse me for this.

    If this keep going on I will seek legal advice ,and take this further ,I bin patient and understanding for weeks now,

    In the hope we could resolve this in a friendly matter.

    Please get this resolved ASAP

    Sincerely,

    **** *******

Brown's Repair Shop Ltd. is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.