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Business Profile

Home Renovation

Redeson Construction

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:20/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In July 2021 we reached out to Josh R****** (Redeson Constr.), to replace 2 **** block walls and cast 2 concrete driveways. Estimates were provided, deposits were paid, and in Oct of 2021 the project was completed. Remaining funds were paid in full. In Jan of 2022, signicant cracking was observed and Josh was called for a review for corrective action. Josh reviewed the slab Mar 7th. The cause of the cracking was "assumed" to be moisture under the slab which possibly froze and lifted the concrete causing the cracks. Poor concrete could also be the unknown cause. Josh indicated that for an additional $600 he would remove and replace the concrete resolving the issue. We agreed. Throughout the summer months, we exchanged texts/calls attempting to secure a date although many reasons delayed the fix. Correspondence from Josh ended in July of 2022. I have attempted to reach Josh via texts and calls since then to no avail. On behalf of my elderly mom, we simply wish to have a quality driveway free of cracks. BTW... I have a complete call and text log of communication between Josh and myself. Thank you kindly, *** *******

    Customer Answer

    Date: 20/10/2023

    Friday, June 16th at 12:53 pm was my last attempt to contact Redeson Construction 

Redeson Construction is NOT a BBB Accredited Business.

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