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Business Profile

Major Appliance Services

Herbs Appliances

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Major Appliance Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/05/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Mar 6/25 accepted delivery of a ** gas range, model LSGL6335F/00. Upon installation it was discovered that the display control panel ****************** was not readable. The white coating was not applied & only a "shadow" of the information is visible and definitely not readable unless one faced the display literally inches away. I contacted ** after sales warranty, rec'd a case number; Herb's Appliance contacted me for model & serial #. On Apr 10/25, Herb's arrived & replaced the issue with the ** dishwasher (same case #); however, he did not bring a replacement panel for the stove. After a quick glance at the stove, Herb's informed that the panel is normal & would not listen to me, that the panel on my stove is not the same as the panel in the store (**********) where I made my purchase. Nor would Herb's contemplate visiting ********** to look at store model to compare the difference in the display control panel. Herbs further advised me that my model was not digital, therefore, no display! Herbs also provided the model number of the stove had a digital display! Not sure why I needed a model number of a stove that I dont have.Herb's then closed the case file, and as such, ** warranty after sales has informed me that since the repair technician closed the file, ** isn't going to do anything. ** case manager Gian further advised me that the problem is with "poor" lighting in my kitchen AND ** would not contemplate sending a technician to my place & the store (where the same stove) is on display to see the difference. Solution, someone needs to look at the stove in the ********** stove, to see that the display control panel are not finished with the same white coating. Once, they see the difference, have my display control panel replaced. I have a stove with a display control panel that is not readable and the stove is not safe to use because of the proximity one has to be to the stove to read the information. AND nobody wants to actually compare the 2 stoves.

  • Initial Complaint

    Date:13/07/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12 July 2022, Herbs charged me $241 to fix my stove.
    8 June we set up an appointment to repair my stove as I’m moving house and needed it repaired for new owners.
    He showed up with the wrong part, said he will get back to me but never did.
    The office called me back to try set up another appointment, they could not get an appointment set up even a month away as their schedule was not made apparently. I said I am moving in a month, but would charge $25 to return the part.
    Instead I was charged a call out charge and travel charge.
    I had buy a replacement stove and get rid of the broken one.

    Customer Answer

    Date: 15/07/2022

    No I’m not satisfied with the resolution. 

Herbs Appliances is NOT a BBB Accredited Business.

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