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Business Profile

Motels

Canada's Best Value Inn

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motels.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/11/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I encountered a series of deceptive practices at ******'s Best Value Inn on *************** when trying to rent a one-bedroom suite advertised on Kijiji for $1400 per month.Timeline of Events: * Initial Inquiry: I inquired online and was told the room was available. * First Visit: The clerk insisted on a credit card despite the ad stating they accepted cash. * Second Visit: They refused my **** Debit card despite confirming online that it was acceptable. * Phone Call: They confirmed the room was available but increased the price to $1600. * Third Visit: The clerk denied any monthly rentals were available, despite online assurances. * Confrontation: The clerk became verbally abusive and falsely accused me of threatening him to the police.Impact:This "bait-and-switch" tactic has left me without housing and at risk of breaching my court-ordered curfew.Desired Resolution:I seek assistance in holding Canada's Best Value Inn accountable for their deceptive practices and securing the advertised accommodation at the advertised price or discounted price.

Canada's Best Value Inn is NOT a BBB Accredited Business.

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