We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Motor Scooters

Rivercity Cycle Ltd

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motor Scooters.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:22/09/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It has been an on going g transaction with RIVER CITY CYCLE in kamloops B.C ever since July 22 2023. In and around that time frame. I bought a brand new ********* ****** ********** *** ********* bike. Immediately upon purchase of the bike the brakes light and cruise control did NOT work. So I brought the bike back to them! They told me I had to put my old brake levers on tp resolve the problem which I replied with these are OEM brake levers from ********* amd they are for this bike. They were even purchased through your dealer. They responded say well the old ones have to go on. Keep in mind I did no work on the bike. RIVER CITY CYCLE has done all the work with recipts to show it. I went home and decided to take the brake levers off myself and see what's going on. As soon as I started looking into the the brake lever I noticed it was broken. Brought the bike back and told the dealer to which they said they would warranty. It's been over a month now and I've herd from.the manufacturers that's it's not their problem to fix my bike even though it's a warranty issue. I have that in an email. They did do warranty work for an oil leak in my bike and when the dealer but it back together there is now a stripped bolt in the engine case now which the mechanic knew about but decided he wouldn't let me know " ** *** ***** ** *** ** **** * ******** ******* ******* *** told me that. I now have a bike I spent over 20 grand on with stripped and missing bolts, broken parts I didn't even break amd a dealer who will not warranty them. I want to return the bike which I don't know if they will let. I've ask them what are they going to do to make it right and they have been rude to me. I should be this poorly treated from a bike dealer in town, and I definitely shouldn't have these problems with a brand new bike. They put bolts in wrong spots and mixed matched other bolts. I'm hoping there is something you guys can do or help me with in this case Thanks you ******.

Rivercity Cycle Ltd is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.