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Business Profile

Taxi

Kami Cabs

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Kami Cabs's headquarters and its corporate-owned locations. To view all corporate locations, see

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Kami Cabs has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/05/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Feb 25, 2023 I took a Kami Cab from my residence to the airport. When I received my credit card statement I noticed that both the app ($68.15) and the driver ($71.95) had charged me for the cab ride. I have called Kami Cabs on at least 10 occasions since I received my credit card statement and spoke to the dispatcher. I have explained to the dispatcher each time what my issue was. I also emailed to Kami Cabs a copy of my statement as proof that I was charged twice. The dispatcher advised me on numerous conversations that she would notify the manager and that I would get a call back. The extra charge has not been refunded.

    • Initial Complaint

      Date:30/11/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 29, 2022 12:30 pm I took a cab from ******** to the ******* ***. I had two large bags and the driver opened the back of the car for the bags. During the drive one of the bags fell over. When we stopped I put together the items that fell out. Upon getting into the hotel room I sorted out the bags (within 10 minutes of leaving the cab). I discovered there was a jar of ******* ***** missing ($35 jar) I immediately called the cab company and explained what happened. I was told told I was to call back in 10 to 15 minutes. I called back and was told she had not heard back from the driver. She would call me back in a few minutes. I did not receive a call back so I called again. Following this I called again three times. Only to be told they cant contact the driver and if something is found they would contact me. I do not believe that within 10 minutes of notifying the company my item would be gone from the car. I would like to have my item returned.

    • Initial Complaint

      Date:13/06/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Called for a cab, was met with an incredibly **** dispatcher. I was told the cab would arrive in five minutes, after half an hour of waiting in the cab did not show. I was charged for the cab ride, they billed my credit card for a cab ride that I did not take.

    Kami Cabs is NOT a BBB Accredited Business.

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