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Business Profile

Bus Services

Mountain Man Mike's Bus Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bus Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:20/10/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This bus service canceled the bus the night before it was scheduled to arrive and refuse to give me a refund.

    Business Response

    Date: 25/10/2022

    It is clearly stated on our website that we do not offer refunds.

    Cancellation / Refund Policy / Seat Change Policies
    ******* *** *** *********** ** * ****** ** ********* ****** ** ***** **** ********** ** ** * ***** ***** ********* ** ******** **** ** ******** *** *** ******************* ******** ** ***** * *** ******* *** *** ************************* **** ******* ** ** ***** **** ********** ******** *** ***** ** * ****** **** ****** ** *** ******** ******* ** ****** *** ****** ** ***** *** ******* *** ******** *** ******* **** ** **** *** ***** ***** ******** *** **** ********* *** ******* ****** **** ******** *** ****** ********* *** ***** ***** **********
    ****** ********* ** ******* ** *** *** ******* ****** ********* **** ***** *** ********* ** **** ** ** ***** *** ******* ** *** ****** ***** ******** ******* ** ** ***** **** ********** ** ******* *** ** **** ** *** ****** ****** ** ***** ** ********** ** * ****** ** ********* ****** ** ***** **** ********** ****** ********* **** ** **** *** *****
    ** *** **** ** ****** ** ****** **** ******* **** ****** ******* *** **** ** ** ** ***** ** ***** ***** ******** *** ******** ********* **** *** ** ********** ****** ******* *** ******* *********** **** ** ************ ** ***** ************************ ** ******* **** ********
    ******* ********* ****** ** ***** **** ********* *** ***** ***** *** ****** **** ************ *******

    Boarding/On Board Policies
    ****** ** ** *** ******** ** ******* ***** ** ********* ***** ******** ****** ** ******* ***** ** **********
    ******** *** ****** **** *** ** **** *********** *** **** **** ******** **** ******* **** ** **** *** ***** ** *** *** ** ****** *** ** **** ******** ******** *** ****** **** *** ** **** *********** *** *** ****** **** ** **** *** *****
    ******** *** *** ********** *** ***** *** ** ***** ** ************ ****** ** ********* ******* ***** **** ******** ********** ****** ** ********* ** ** *** **** ** ******* *** ******** ** ** ******** ***** *** ***** ** ***** ** ******** *** ****** ***** *** *** ***** ** **** **** * ****** ********** *** ******* ******** ****** *** ** *** ****** ***** ********** ********* ********* *** ***** *** ***** ** ** **** ** ***** **** ****** **** ******** *** ****** ****** *** *****
    ******** *** ****** ** *** *********** *** *** ************* ** ******* ****** ** * ****** ** ****** ** **************

    The bus was cancelled due to a ******* emergency with *** ****** and no other drivers were available. We offered all passengers a free re-book for our next available travel day which was Oct, 22 and coupon voucher for 100% value of their ticket to be used within a year.

    When customers purchase tickets they must agree to the Terms and Conditions at time of purchase which is what this passenger did. We followed our Terms and Conditions and our protocols when these events occurred.

    The bus was cancelled on Oct 19th due to a ******* emergency with *** *** ****** and no other drivers were available. We offered every passenger a free re-book for the following travel day which was Oct 22, 2022 and a 100% coupon vocher

    Customer Answer

    Date: 30/10/2022

    The policy implies that the customer can't cancel within 48 hours and not receive a refund. It never mentions if the company fails to provide the service that they won't refund the customer.

    Complaint: ********



    I am rejecting this response because:



    Sincerely,



    ****** ****

    Business Response

    Date: 24/11/2022

     We are writing you in response to complaint ID: ********
    Wednesday October 18th's scheduled trip was rescheduled to the 22nd due to our driver testing ******** *** *****, our second driver showing symptoms and our third was unavailable. We offered all passengers a re-book on Saturday's bus and 100% voucher for another trip good for a year. As stated in our terms and conditions we do not offer refunds at all. It clearly states  "All sales are final". Each customer is required to sign and agree to these terms before purchasing a ticket.

    We never want to reschedule a trip. This was an extraordinary circumstance where we had to do our part to keep everyone safe. We are a small family owned company taking on an extremely demanding workload from the lack of public transportation when the ********* pulled out of western canada.  ** **** was very **** to all of our customer service staff even though we offered a voucher and the trip on the following Saturday.
    I have attached a copy of our Terms and Conditions.
    We feel we have gone above and beyond ******* *** ********** ** ******** ** *******

Mountain Man Mike's Bus Service is NOT a BBB Accredited Business.

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