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Business Profile

Alternator Repair

Classified Motorsports

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Alternator Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/01/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am having issues with this shop not completing the work on my car that needs to be complete in order for it to be drive able again. I dropped my car off at this shop at the beginning of July 2022 to have some performance upgrades done which they said they can do no problem. I have paid over 30’000$ in work and parts since I dropped the car off also. I have all receipts and work orders to prove for also. They ********** ******* ** **** **** **** *** *** make it sound like I will be getting my car back soon but then a whole month will pass by and I will barely have heard from them over that month time period. **** ******** ** ****** ********* ** *** ** ***** *** *****. I have expressed to them multiple times how badly I am needing my car back and they do not seem to understand the repercussions it has on me and my life. I need this business to be held accountable for my loses and they need to finish my car so I can carry on about my life again finally. **** **** ****** ***** **** ***** * ****** ** ******** ** *** ***** ****** * **** ******** * **** ***** **** ** **** *** **** **** ***** ** **** **** ** *** *****

    Business Response

    Date: 10/01/2023

    The timeline that this project has taken us is not what we had planned either. In our professional opinion and with respects to the cars that our shop builds, this vehicle required a standalone ECM in order to be completed in a timely fashion with a tune best fitting the modifications completed. Had we received your approval to go ahead with that ECM, and not asked to go about the tune by other avenues, we would have had this car completed many months ago. We have now had to learn new-to-us software that is specific to this vehicle and has never been attempted by us before. It is not a matter of us simply doing the work. We want this car to be completed as well. Everyday this car is here, with our tuner dedicating 7 or more hours a day, we are losing money. We are learning, going back and forth with the company we are now trying to tune it with as well as watching videos and doing readings. This software is new to us and we have been nothing but up front and honest about not knowing how to use this software/program. We are learning as fast as we can since we have been asked to complete a car outside of our methods. Since you have been such a long-standing customer of ours, we agreed to attempt the tune another way. We are not charging for the time it takes to learn this but the sacrifice for not choosing a standalone ECM is time. If time is more crucial than anything else right now, please see below for the quicker ways to accomplish this build:

    1. Revert it back to stock

    2. Bring it to another shop that has worked with the software and may be able to complete it faster than us

    3. Install an accessport. The gauge cluster will have nearly every dash light on, but it will run and drive

    4. Install the standalone ECM as originally suggested

    If we can still be allowed more time, we will continue to learn this software but it is not your quickest solution. Our shop wants to see this car through. We are not happy with how long it has taken either and we hate to see our customers upset. This is supposed to be an exciting time, building a fast car. We hope to come to an understanding with you. 

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