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Business Profile

Apartment Rental Services

H & L Condo Services Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Apartment Rental Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:23/08/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked a condo for a golf trip for August 7-11, 2020 at a cost of 2407.00. When we arrived, the owner Lilian L*** advised that the condo was double booked and that we could not access it. We had to find another condo at the last minute and paid a high premium for another condo unit at 943.79 per night. In an email exchange with Lilian, she claimed that the booking error was an issue with the software that had been resolved, and promised to hold the funds as a deposit for the following year, dates of August 3-8, 2021. She was unresponsive in 2021 and I had to make other arrangements for accommodation. I then requested that the deposit be returned to me. She has been unresponsive to texts, phone calls and emails. I am seeking reimbursement of 655.62 being the difference in rates from what was contracted in writing and what I had to pay for alternate accommodation.
    Thank you

    Customer Answer

    Date: 24/08/2022

    Hi ****** further to your correspondence dated August 23, 2022, I can advise that the last interaction with the business was August 31, 2021.

    If you need any other information please let me know.
    Thanks,

H & L Condo Services Inc is NOT a BBB Accredited Business.

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