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Business Profile

Auto Repairs

Rutland Auto Repair Ltd.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:14/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had my clutch repaired by this business at the end of May. Three days later while driving from Kelowna to Vernon my car breaks down. I had it towed back to Rutland Auto Repair as they offer one year warranty on parts and labour assuming this was related to the clutch work. I was informed it was a timing belt and that repair would cost me $2000 as I had just paid almost $1500 for the clutch and purchased new tires, I felt I was stuck between a rock and a hard place whether I should spend another $2000. I reluctantly agreed to have the job done at $2000. During the time the car was at the shop I called several times to find out the status and was informed they were waiting for the parts. Finally received a call that the car was ready but was informed that the job was now going to cost me $4000. The car is not worth it. It is a 2007 ******* ****** that has far over 200000 klm. When I arrived at the shop to discuss the issue I was informed that the car was back on the hoist. I waited over a half hour and was told it would be 5 mins. I became very uncomfortable about the entire matter and left. I came back the next day and asked them to honour the original quote he said no and was told he would sell the car. I went to remove my personal items and was told I could not. I said legally I have every right to remove my personal items. They now have my car and it has caused my stress and distress. I need it to get to doctors, pick up prescriptions and groceries. * ** * ****** ***** *** **** **** * ** ***** ***** ********* ***

Rutland Auto Repair Ltd. is NOT a BBB Accredited Business.

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